Domestic Freight Specialist: Tracking & Routing

AIT Worldwide Logistics; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D

Disability Insurance

401(k)

Tuition Reimbursement

Vacation & Holidays

Job summary

AIT Worldwide Logistics is hiring for a Domestic Agent I role in Austin, TX. The selected candidate will coordinate domestic air/ground freight, track shipments, route according to client requests, and liaise with vendors to ensure accurate dispatch and rates.

The role supports sales and operations with timely information and problem solving. The position emphasizes customer service, accuracy, and collaboration with multiple teams to ensure on-time delivery and compliant documentation.

Qualifications

• Customer focus and proactive service mindset.
• Clear written and verbal communication with clients and vendors.
• Team collaboration to meet customer expectations.
• Strong problem solving and decision making in fast paced environment.
• Attention to accuracy in documentation and processes.

Responsibilities

• Quoting, tracking and tracing domestic freight shipments daily.
• Route freight across multiple modes per client requests.
• Proactively communicate with clients on freight status.
• Coordinate with vendors on dispatch, routing and rates.
• Assist local sales and domestic offices with freight issues.
• Manage on-time performance and KPI data.
• Ensure paperwork, labeling and scanning accuracy.
• Understand handling requirements for high-value shipments.
• Process monthly inventory and other duties as needed.

Skills

Customer Focus

Oral & Written Communication

Teamwork

Problem Solving

Attention to Detail

Education

High School Diploma or equivalent

Tools

SAP

AS400

Job description

AIT Worldwide Logistics is hiring for a Domestic Agent I role in Austin, TX. The selected candidate will coordinate domestic air/ground freight, track shipments, route according to client requests, and liaise with vendors to ensure accurate dispatch and rates.

The role supports sales and operations with timely information and problem solving. The position emphasizes customer service, accuracy, and collaboration with multiple teams to ensure on-time delivery and compliant documentation.