Global Technical Writer – Knowledge Access

OCLC, Inc.; Dublin (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

OCLC, Inc. is seeking a technical writer to create clear, user-focused online help and support documentation for global audiences.

You will collaborate with product teams to translate complex features into accessible content and ensure consistency across our documentation platforms. Ideal candidates have a bachelor’s degree, at least one year of technical writing experience, and proficiency with content tools and HTML/CSS basics.

Qualifications

• Bachelor’s degree or equivalent academic/work experience.
• 1 year of experience as a technical writer or equivalent work experience.
• Expertise with multiple operating systems and tools for preparing electronic and printed documentation, such as online help and documentation for the web.
• Experience with processes and methods of information development.
• Fluent in written and spoken English.

Responsibilities

• Deliver clear, well-structured online customer support documentation, leveraging a translation management platform as needed, to ensure accurate, timely access for global audiences.
• Maintain content integrity across online customer support documentation by enforcing standardized protocols and prioritizing accessible design to ensure an inclusive user experience.
• Collaborate with Product teams to research and test pre-release features, developing a strong understanding of functionality to inform content planning and anticipate user needs.
• Foster excellent working relationships with cross-functional teams to develop documentation that helps to enhance the effective use of OCLC products and services.
• Navigate ambiguity, support multiple products, and meet deadlines in a changing environment.

Skills

Technical writing

English proficiency

Education

Bachelor’s degree or equivalent

Master’s degree in Library and Information Science or related technical discipline

Tools

Jira

Confluence

SharePoint

Job description

OCLC, Inc. is seeking a technical writer to create clear, user-focused online help and support documentation for global audiences.

You will collaborate with product teams to translate complex features into accessible content and ensure consistency across our documentation platforms. Ideal candidates have a bachelor’s degree, at least one year of technical writing experience, and proficiency with content tools and HTML/CSS basics.