Technical Writer

Lancope; Alpharetta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology company in Alpharetta, Georgia, is seeking a Technical Writer to create and revise user documentation for complex network monitoring products. Candidates should have over 5 years of experience in technical writing, excellent editing skills, and familiarity with SaaS content delivery. This role involves collaborating with experts to ensure high-quality user content while promoting continuous improvement through multimedia enhancements and best practices.

Qualifications

• Minimum of 5 years hardware/software technical writing experience.
• Excellent writing and editing skills.
• Experience with topic-based authoring tools.
• Has delivered user content for a SaaS based solution.
• Documented complex systems.

Responsibilities

• Collaborate with subject matter experts to gather information.
• Plan and integrate documentation work.
• Promote continuous improvement.
• Develop multimedia enhancements for user assistance.
• Analyze content usage for better user experiences.

Skills

Technical writing

Editing skills

Topic-based authoring tools

Documenting complex systems

SaaS content delivery

Source control

Agile Scrum

Tools

FrameMaker

MadCap MadPak

MS Office

Job description

Overview

TheTechnical Writeris responsiblefor creating new and analyzing/revising current print, online and multimedia user documentation for a complex network monitoring and security product. This position reports to the Technical Communications Manager.

Responsibilities

• Collaborate with subject matter experts, primarily development engineers and customer support personnel, to gather and review information for user documentation
• Groom, size, plan, and integrate documentation work at the team level to support the features being built by the team
• Promote continuous improvement through ongoing quality assurance
• Build cross-functional technical user content that includes views from Learning and Development, Marketing, Field Service Engineers, Account Management, Technical and Support and Operations
• Make continuous improvements to style, layout, editorial standards, and publication methods
• Promote product adoption by developing multimedia enhancements that engage users and augment online help and other forms of available user assistance
• Apply knowledge of adult learning theory and visual learning design to development of eLearning content
• Understands the differences and similarities on delivering user content for traditional on-premise delivery and for a SaaS based solution delivery
• Analyze content usage and factor the results back into better experiences for the users
• Keep current on user assistance best practices and trends by continuing education and trade association meeting attendance

We are looking for candidates who have

• Minimum of 5 years hardware/software technical writing experience
• Excellent writing and editing skills (provide samples)
• Experience with topic-based authoring tools (FrameMaker, MadCap MadPak, MS Office) for online, print and multimedia user assistance development
• Documented complex systems
• Has delivered user content for a SaaS based solution
• Experience with source control (SVN) and simultaneous, multiple releases
• Intermediate screen capture tool skills
• Intermediate understanding of Agile Scrum

Qualifications

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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