Technical Writer

TSMG Holding; Palo Alto (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

TSMG Holding is seeking a Technical Writer to craft clear, concise documentation and manage multiple knowledge bases. You will work with engineers, product managers, and technicians to publish high-quality help content, spec sheets, and manuals.

You will ensure information is accurate, searchable, and user-friendly for global audiences. You will identify user needs, audit content, and drive continuous improvements in documentation quality and processes, including translation and localization for

Qualifications

• 3–4 years of experience in technical writing and documentation.
• High school diploma or equivalent; Bachelor's preferred.
• Must be technology savvy.
• Excellent interpersonal and communication skills across all levels of the Global business.
• Adaptable to a rapidly-changing environment.
• Strong problem-solving and attention to detail.
• Independent, proactive attitude with a passion for learning and creative problem solving.

Responsibilities

• Write, publish, and maintain high-quality help content for online and print publishing.
• Publish and manage documentation production.
• Collaborate with Engineers, Product Managers, Field Technicians, and Repair Technicians.
• Identify user needs, use cases, and metrics to guide priorities.
• Audit existing documentation and revise as needed.
• Capture knowledge and document information in a user-friendly manner.
• Manage and maintain multiple Help Centers/Knowledge Bases; optimize SEO and UX.
• Create, update, and maintain technical documentation (articles, spec sheets, manuals).
• Collaborate with cross-functional teams to reflect latest product features and updates.
• Identify opportunities to improve documentation processes and workflows.
• Translate and localize documentation for international audiences; coordinate with vendors.

Skills

Technical writing

Communication

Problem solving

Attention to detail

Independent worker

Learning mindset

Education

High school diploma

Bachelor's degree preferred

Job description

Role Overview

The Technical Writer will help create clear, concise, and comprehensive documentation, while managing and maintaining various Knowledge bases. They are actively involved in creating, maintaining, updating, and publishing help centre articles, spec sheets, assembly manuals, presentations, and websites. They work closely with the Client and internal Stakeholders to deliver quality documentation that is used as the reference for learning and application.

Role Responsibilities

• Write, publish, and maintain high-quality help content for online and print publishing. This includes written, video, and graphical content (diagrams, flow charts, and logos).
• Manage the production and publishing of documentation.
• Collaborate with Engineers, Product Managers, Field Technicians, and Repair Technicians.
• Identify user needs, use cases, and metrics to focus priorities.
• Audit existing documentation against current processes and make revisions appropriately.
• Assist with capturing knowledge, ideas, decisions, and documenting information in a user-friendly manner.
• Help Center/Knowledge Base Management: Manage and maintain multiple Help Centers/Knowledge Bases to ensure our users have access to accurate, up-to-date information. This includes organizing content, implementing search engine optimization (SEO) strategies, and optimizing user experience.
• Documentation Creation and Maintenance: Create, update, and maintain a variety of technical documentation, including help centre articles, spec sheets, assembly manuals, and other materials. Ensure all documentation is accurate, user-friendly, and aligned with company standards.
• Collaboration with Cross-functional Teams: Work closely with product managers, engineers, quality assurance specialists, and other stakeholders to gather information and ensure documentation reflects the latest product features, updates, and best practices.
• Continuous Improvement: Identify opportunities to improve documentation, content optimization, tools, and workflows to enhance efficiency and effectiveness. Implement best practices and standards to ensure consistency and quality across all documentation.
• Translation and Localization: Manage the translation and localization of documentation for international audiences, ensuring accuracy and cultural relevance. Coordinate with translation vendors and review translated materials to maintain quality and consistency.

Desired Skills & Experience

• 3-4 years of experience in technical writing and documentation.
• At least a high school diploma or equivalent is required, Bachelor's is preferred.
• Must be technology savvy.
• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the Global business.
• Comfortable with a rapidly-changing environment.
• Strong problem-solving skills and excellent attention to detail.
• Able to work independently, motivated, proactive attitude with a passion for learning, and creative problem solving.