Technical Writer

OCLC Online Computer Library Center, Inc; Dublin (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid parental leave

Tuition reimbursement

Hybrid work environment

Job summary

OCLC Online Computer Library Center, Inc is seeking a Technical Writer to create, maintain, and improve documentation that supports libraries using OCLC services. You will collaborate with teams to identify needs and deliver user-friendly content for a global audience.

Responsibilities include creating online help and support content, ensuring accessibility, and working with Product teams to understand new features. A strong foundation in information development is required.

Qualifications

• Bachelor's degree or equivalent academic/work experience.
• 1 year of experience as a technical writer or equivalent.
• Expertise with multiple operating systems and tools for preparing electronic and printed documentation, such as online help and documentation for the web.
• Experience with processes and methods of information development.
• Fluent in written and spoken English.

Responsibilities

• Deliver clear, well-structured online customer support documentation, leveraging a translation management platform as needed.
• Maintain content integrity across online customer support documentation by enforcing standardized protocols and prioritizing accessible design.
• Collaborate with Product teams to research and test pre-release features, developing understanding of functionality to inform content planning.
• Foster excellent working relationships with cross-functional teams to develop documentation that helps to enhance the effective use of OCLC products and services.
• Navigate ambiguity, support multiple products, and meet deadlines in a changing environment.

Skills

Technical writing

English fluency

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

HTML

CSS

JavaScript

Jira

Confluence

Job description

Together we make breakthroughs possible.

At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You'll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

Why join OCLC?

OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions-performance, experience, and skills-along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well-being.

• We know the best ideas don't always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We're committed to your success-both personally and professionally. Hybrid work environment: For many roles, three days a week on-site, with occasional additional days based on business needs.

• Free use of our on-site fitness center, gym sports, group exercise classes, and game room

• Onsite catering and cafeteria subsidized by OCLC

• Health and wellness events

• Work environments with individual and team spaces and the latest technology tools

• Paid parental leave and adoption assistance

• Tuition reimbursement and Public Service Loan Forgiveness eligibility

• Company-subsidized pricing on local tickets and memberships

Join us in transforming how people everywhere access information and be part of a mission-driven team that makes a global impact.

The job details are as follows:

As a Technical Writer, you will be responsible for creating, maintaining, and improving documentation that supports libraries that have subscribed to OCLC services. You will collaborate with team members to identify, triage, and resolve documentation needs. You will also collaborate with cross-functional teams to define, structure, and implement engaging, user-friendly content that is cohesive and intuitive for a global audience.

Responsibilities

• Deliver clear, well-structured online customer support documentation, leveraging a translation management platform as needed, to ensure accurate, timely access for global audiences.
• Maintain content integrity across online customer support documentation by enforcing standardized protocols and prioritizing accessible design to ensure an inclusive user experience.
• Collaborate with Product teams to research and test pre-release features, developing a strong understanding of functionality to inform content planning and anticipate user needs.
• Foster excellent working relationships with cross-functional teams to develop documentation that helps to enhance the effective use of OCLC products and services.
• Navigate ambiguity, support multiple products, and meet deadlines in a changing environment.

Minimum Qualifications

• Bachelor's degree or equivalent academic/work experience
• 1 year of experience as a technical writer or equivalent work experience
• Expertise with multiple operating systems and tools for preparing electronic and printed documentation, such as online help and documentation for the web
• Experience with processes and methods of information development
• Fluent in written and spoken English

Preferred Qualifications

• Master's degree in Library and Information Science or related technical discipline
• Front-end technology experience (HTML, CSS, JavaScript)
• Collaboration software experience (Jira, Confluence, SharePoint)
• Strong project management skills
• Experience in an international organization

Working Conditions: Normal office environment.

ADA/EAA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.