Technical Writer

OCLC; Dublin (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Free on-site fitness center

Onsite catering and cafeteria subsidy

Health and wellness events

Modern work environments with latest科技

Paid parental leave and adoption

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Company-subsidized local tickets/memb

Job summary

OCLC seeks a technical writer to create clear online customer support documentation and maintain content integrity across our help resources. You will work with product teams to test features and plan content while ensuring accessibility and consistency for a global audience.

The role emphasizes collaboration across departments, translation workflows, and delivering documentation that enhances the use of OCLC products and services in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent academic/work experience.
• 1 year of experience as a technical writer or equivalent work experience.
• Expertise with multiple operating systems and tools for preparing electronic and printed documentation, such as online help and documentation for the web.
• Experience with processes and methods of information development.
• Fluent in written and spoken English.

Responsibilities

• Deliver clear, well-structured online customer support documentation, leveraging a translation management platform as needed, to ensure accurate, timely access for global audiences.
• Maintain content integrity across online customer support documentation by enforcing standardized protocols and prioritizing accessible design to ensure an inclusive user experience.
• Collaborate with Product teams to research and test pre-release features, developing a strong understanding of functionality to inform content planning and anticipate user needs.
• Foster excellent working relationships with cross-functional teams to develop documentation that helps to enhance the effective use of OCLC products and services.
• Navigate ambiguity, support multiple products, and meet deadlines in a changing environment.

Skills

Technical writing

Documentation

Editorial skills

UX writing

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

SharePoint

Job description

Together we make breakthroughs possible. At OCLC, we build technology with a purpose: to connect libraries and make knowledge accessible worldwide, because we believe that what is known must be shared. Our teams work with complex global datasets, AI and machine learning, hybrid cloud solutions, and other technologies that connect people and organizations to the information they need. We value the power of unique perspectives and experiences to unlock innovation. At OCLC, your ideas matter, whether you have two years of experience or 20. You’ll learn, create, and problem-solve with technologists, product developers, librarians, researchers, marketing pros, and support teams around the world.

Why join OCLC? OCLC is consistently recognized as a best place to work by several independent programs. We recognize and reward people and results with a comprehensive Total Rewards package. This means competitive compensation that reflects your unique contributions—performance, experience, and skills—along with exceptional benefits, including best-in-class health coverage, retirement plans with generous company contributions, and a commitment to your overall well‑being.

We know the best ideas don’t always happen at a desk. Take a walking meeting around our 100-acre campus or enjoy lunch on the patio. We’re committed to your success—both personally and professionally.

Hybrid work environment:

For many roles, three days a week on‑site, with occasional additional days based on business needs.

• Free use of our on‑site fitness center, gym sports, group exercise classes, and game room
• Onsite catering and cafeteria subsidized by OCLC
• Health and wellness events
• Work environments with individual and team spaces and the latest technology tools
• Paid parental leave and adoption assistance
• Tuition reimbursement and Public Service Loan Forgiveness eligibility
• Company‑subsidized pricing on local tickets and memberships

The job details are as follows:

Responsibilities

• Deliver clear, well-structured online customer support documentation, leveraging a translation management platform as needed, to ensure accurate, timely access for global audiences.
• Maintain content integrity across online customer support documentation by enforcing standardized protocols and prioritizing accessible design to ensure an inclusive user experience.
• Collaborate with Product teams to research and test pre-release features, developing a strong understanding of functionality to inform content planning and anticipate user needs.
• Foster excellent working relationships with cross-functional teams to develop documentation that helps to enhance the effective use of OCLC products and services.
• Navigate ambiguity, support multiple products, and meet deadlines in a changing environment.

Minimum Qualifications

• Bachelor’s degree or equivalent academic/work experience
• 1 year of experience as a technical writer or equivalent work experience
• Expertise with multiple operating systems and tools for preparing electronic and printed documentation, such as online help and documentation for the web
• Experience with processes and methods of information development
• Fluent in written and spoken English

Preferred Qualifications

• Master’s degree in Library and Information Science or related technical discipline
• Front-end technology experience (HTML, CSS, JavaScript)
• Collaboration software experience (Jira, Confluence, SharePoint)
• Strong project management skills
• Experience in an international organization

Working Conditions: Normal office environment. ADA/EAA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Who we are:

We are a non‑profit global technology company that develops innovative services for libraries. Together with member libraries, we connect people to the resources they need to learn and grow, and ultimately, to transform the world. We connect libraries to other libraries, making their work more efficient and effective. Our large‑scale, high‑performance cloud computing services enable libraries to share data, work, and resources to save money and better serve their communities.

What we do:

We are dedicated and passionate about libraries—and helping them change lives. Our goal is to provide innovative technologies for every library to help them meet the demands of a rapidly changing digital world. Our success depends on our ability to deliver new, high‑quality features and stable, scalable solutions for libraries.

Live our values:

• New ideas.
• Open dialog.
• Hard work.
• Recognition.
• Purpose.

We offer a dynamic, fulfilling work environment that is productive, collaborative, innovative—and fun.

We are consistently rated among the top employers within Central Ohio and across the IT landscape.

There is a strong, team-based culture where everyone is appreciated and focused on common goals.

You will make a difference.

OCLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.