Hybrid Technical Writer - Global Library Docs

OCLC; Dublin (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Free on-site fitness center

Onsite catering and cafeteria subsidy

Health and wellness events

Modern work environments with latest科技

Paid parental leave and adoption

Tuition reimbursement

Public Service Loan Forgiveness (PSLF)

Company-subsidized local tickets/memb

Job summary

OCLC seeks a technical writer to create clear online customer support documentation and maintain content integrity across our help resources. You will work with product teams to test features and plan content while ensuring accessibility and consistency for a global audience.

The role emphasizes collaboration across departments, translation workflows, and delivering documentation that enhances the use of OCLC products and services in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent academic/work experience.
• 1 year of experience as a technical writer or equivalent work experience.
• Expertise with multiple operating systems and tools for preparing electronic and printed documentation, such as online help and documentation for the web.
• Experience with processes and methods of information development.
• Fluent in written and spoken English.

Responsibilities

• Deliver clear, well-structured online customer support documentation, leveraging a translation management platform as needed, to ensure accurate, timely access for global audiences.
• Maintain content integrity across online customer support documentation by enforcing standardized protocols and prioritizing accessible design to ensure an inclusive user experience.
• Collaborate with Product teams to research and test pre-release features, developing a strong understanding of functionality to inform content planning and anticipate user needs.
• Foster excellent working relationships with cross-functional teams to develop documentation that helps to enhance the effective use of OCLC products and services.
• Navigate ambiguity, support multiple products, and meet deadlines in a changing environment.

Skills

Technical writing

Documentation

Editorial skills

UX writing

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

SharePoint

Job description

OCLC seeks a technical writer to create clear online customer support documentation and maintain content integrity across our help resources. You will work with product teams to test features and plan content while ensuring accessibility and consistency for a global audience.

The role emphasizes collaboration across departments, translation workflows, and delivering documentation that enhances the use of OCLC products and services in a fast-paced environment.