Global Library Tech Writer: Clear, User-Friendly Docs

OCLC Online Computer Library Center, Inc; Dublin (OH); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid parental leave

Tuition reimbursement

Hybrid work environment

Job summary

OCLC Online Computer Library Center, Inc is seeking a Technical Writer to create, maintain, and improve documentation that supports libraries using OCLC services. You will collaborate with teams to identify needs and deliver user-friendly content for a global audience.

Responsibilities include creating online help and support content, ensuring accessibility, and working with Product teams to understand new features. A strong foundation in information development is required.

Qualifications

• Bachelor's degree or equivalent academic/work experience.
• 1 year of experience as a technical writer or equivalent.
• Expertise with multiple operating systems and tools for preparing electronic and printed documentation, such as online help and documentation for the web.
• Experience with processes and methods of information development.
• Fluent in written and spoken English.

Responsibilities

• Deliver clear, well-structured online customer support documentation, leveraging a translation management platform as needed.
• Maintain content integrity across online customer support documentation by enforcing standardized protocols and prioritizing accessible design.
• Collaborate with Product teams to research and test pre-release features, developing understanding of functionality to inform content planning.
• Foster excellent working relationships with cross-functional teams to develop documentation that helps to enhance the effective use of OCLC products and services.
• Navigate ambiguity, support multiple products, and meet deadlines in a changing environment.

Skills

Technical writing

English fluency

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

HTML

CSS

JavaScript

Jira

Confluence

Job description

OCLC Online Computer Library Center, Inc is seeking a Technical Writer to create, maintain, and improve documentation that supports libraries using OCLC services. You will collaborate with teams to identify needs and deliver user-friendly content for a global audience.

Responsibilities include creating online help and support content, ensuring accessibility, and working with Product teams to understand new features. A strong foundation in information development is required.