Global Technical Account Manager & Project Lead

multivac; Kansas City (MO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Multivac is seeking a Technical Account Manager to serve as a central service resource for key account customers. You will liaison between customers and the service department, manage ongoing projects and maintenance schedules, and ensure customer requirements are understood and met.

The role requires travel up to 75% with potential international travel and flexibility for schedules. Essential duties include coordinating with regional teams, ensuring smooth transitions from sales to service, and

Qualifications

• Associate's degree or technical diploma in electrical or mechanical engineering or related field.
• Two years of experience servicing Multivac equipment or equivalent.
• Proficient in Microsoft Office; working knowledge of ERP, database applications, and CRM systems.

Responsibilities

• Collaborate with Regional Management to deploy resources for pre- and post-sales service.
• Coordinate transition from sales to service with Key Account Salesperson.
• Provide feedback to leadership to ensure customer satisfaction and quality issues are resolved.
• Act as hands-on project manager for assigned projects and communicate progress to stakeholders.
• Travel to customer sites and create detailed field reports with actions for resolution.

Skills

Project management

Customer liaison

Travel readiness

Technical support

Education

Associate degree or technical diploma

Tools

MS Office (Word, Excel)

ERP systems

Database applications

CRM systems

Job description

Multivac is seeking a Technical Account Manager to serve as a central service resource for key account customers. You will liaison between customers and the service department, manage ongoing projects and maintenance schedules, and ensure customer requirements are understood and met.

The role requires travel up to 75% with potential international travel and flexibility for schedules. Essential duties include coordinating with regional teams, ensuring smooth transitions from sales to service, and