Global Services Engineering Leader

Rubrik; Raleigh (NC); On-site; USD 148,000 - 247,000; Full time

Job summary

Rubrik is seeking an innovative Services Engineering Leader to drive the lifecycle development of Professional Services offerings, packaging, and launch strategies that accelerate customer time-to-value across the Rubrik portfolio.

As a member of the Global Professional Services Leadership Team, you will align product strategy with field delivery, work with product, engineering, and PS teams, and help scale delivery artifacts for a global customer base.

Qualifications

• Experience: 8–10+ years of direct experience in Service NPI, Services Productization, or Solution Engineering within a global SaaS, Enterprise Software, or Cyber Resilience company.
• Services Portfolio Expertise: Proven track record of taking complex enterprise technology services from initial concept to global field execution.
• Cross-Functional Leadership: Influence and collaborate across matrixed organizations, particularly with Product Management, Product Engineering, and Field Services.
• Executive Presence: Experience presenting to and collaborating with executive leadership (VP level and above).
• Technical & Strategic Aptitude: Deep understanding of enterprise IT infrastructure, data management, cloud platforms, or cybersecurity frameworks.
• Education: Bachelor’s Degree in Computer Science, Business, Engineering, or a related technical field preferred; equivalent practical experience welcomed.

Responsibilities

• Design & Launch Offerings: Lead end-to-end development of standardized, scalable Professional Services offerings, playbooks, and delivery methodologies that drive rapid customer adoption and time-to-value.
• Product & Engineering Alignment: Partner closely with Product Management and Product Engineering teams during early-stage product releases to build corresponding service packages, deployment frameworks, and best practices.
• Service Lifecycle Management: Continuously evaluate, refresh, and optimize the existing PS portfolio based on field feedback, customer outcomes, utilization data, and emerging market trends.
• PS Leadership Contribution: Serve as an active member of the Global PS Leadership Team, contributing to overall services strategy, operational strategy, and long-term business growth.
• Practice & Delivery Enablement: Collaborate with Global Practice Leaders and Field Delivery teams to ensure new services are operationally viable, efficiently packaged, and backed by robust delivery artifacts.
• Go-To-Market (GTM) Integration: Work alongside PS Sales and Field Consulting leaders to equip sales and delivery teams with clear service scopes, scoping tools, and value propositions.
• Standardization: Establish reusable delivery frameworks, automated deployment scripts, and standardized Statement of Work (SOW) templates to improve delivery efficiency and margin consistency.
• Quality & Feedback Loops: Implement feedback channels with delivery teams and customers to measure service effectiveness and refine offerings dynamically post-launch.

Skills

Service NPI

Productization

Executive presence

Cross-functional leadership

Cloud/Cybersecurity

Technical aptitude

Education

Bachelor’s Degree in CS/Engineering

Job description

Rubrik is seeking an innovative Services Engineering Leader to drive the lifecycle development of Professional Services offerings, packaging, and launch strategies that accelerate customer time-to-value across the Rubrik portfolio.

As a member of the Global Professional Services Leadership Team, you will align product strategy with field delivery, work with product, engineering, and PS teams, and help scale delivery artifacts for a global customer base.