Global Service Systems & Analytics Leader (Equity Options)

Repligen Corporation; New Jersey; On-site; USD 134,000 - 192,000; Full time

Benefits offered by this job

Bonus or commission eligibility

Equity participation

Health/dental/vision insurance

Paid time off

Job summary

Repligen Corporation seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead systems, data infrastructure, integrations, and analytics for the global service organization.

The role collaborates across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable solutions driving business performance, operational excellence, and customer success. Base salary reflects market and location in the United States.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.
• Experience supporting field service, technical service, customer support, or equipment-based service organizations.
• Strong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related business systems.
• Proven experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation.
• Experience developing dashboards, KPIs, and analytics solutions that support operational and strategic decision-making.
• Strong understanding of data architecture, master data management, data governance, and data quality best practices.
• Working knowledge of SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools.
• Demonstrated ability to translate business requirements into scalable technical solutions and measurable business outcomes.
• Proven success leading cross-functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality organizations.
• Strong analytical, problem-solving, communication, and collaboration skills, with a customer-focused mindset and a commitment to continuous improvement.

Responsibilities

• Partner with service leadership to define global service processes, standards, and best practices.
• Translate business needs into clear system requirements and scalable technical solutions.
• Lead design, configuration, maintenance, and optimization of service systems and infrastructure globally.
• Manage integrations between Salesforce, SAP, internal apps, reporting platforms, and other systems.
• Develop and execute a service master data strategy with governance and accessibility.
• Build dashboards, reports, and KPI frameworks for data-driven decisions.
• Develop Power BI, Tableau reporting for operational and strategic insights.
• Create and manage data flows, queries, and automations for BI.
• Act as trusted partner to multiple teams, aligning stakeholders around objectives.
• Provide guidance to IT and development teams, prioritizing enhancements.
• Promote consistency and operational excellence across the organization.
• Develop training materials and user documentation for adoption.
• Evaluate emerging technologies and analytics capabilities to improve efficiency.
• Take ownership of strategic initiatives from concept to implementation.
• Shape the future of the Service Systems, Infrastructure & Analytics function through team development.

Skills

Salesforce

SAP

Power BI

Tableau

SQL

Python

Data governance

Master data management

APIs & integrations

Stakeholder management

Education

Bachelor's degree in CS/IT/Engineering or related field

Tools

Power Query

DAX

Power Automate

HTML

C#

Job description

Repligen Corporation seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead systems, data infrastructure, integrations, and analytics for the global service organization.

The role collaborates across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable solutions driving business performance, operational excellence, and customer success. Base salary reflects market and location in the United States.