Global Service Systems & Analytics Leader

Repligen Corporation

Idaho

On-site

USD 134,000 - 192,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Bonus/commission

Equity eligible

Health benefits

Retirement benefits

Job summary

Repligen Corporation is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead the systems, data infrastructure, integrations, and analytics for our global service organization. You will partner across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable solutions driving performance, excellence, and customer success.

This role emphasizes leadership behaviors and strategic impact, including governance, data integrity, and

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field.
7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.
Experience supporting field service, technical service, customer support, or equipment-based service organizations.
Strong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related business systems.
Proven experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation.
Experience developing dashboards, KPIs, and analytics solutions that support operational and strategic decision-making.
Strong understanding of data architecture, master data management, data governance, and data quality best practices.

Responsibilities

Partner with service leadership to define, document, and continuously improve global service business processes, standards, and best practices.
Translate business needs and user experiences into clear system requirements and scalable technical solutions that support the long-term growth of the service business.
Lead the design, configuration, implementation, maintenance, and optimization of service business systems and infrastructure on a global scale.
Design, manage, and enhance integrations between Salesforce, SAP, internally developed service applications, reporting platforms, and other business systems.
Develop and execute a service master data strategy, ensuring data integrity, governance, consistency, and accessibility across systems.
Build, maintain, and continuously improve dashboards, reports, and KPI frameworks that enable data-driven decision making and provide leaders with clear visibility into business performance.
Develop reporting and visualization solutions using Power BI, Tableau, and related analytics tools to deliver meaningful operational and strategic insights.
Create and manage data flows, queries, automations, and reporting structures that transform data from multiple sources into actionable business intelligence.