Global Service Systems & Analytics Leader

Repligen Corporation; Wisconsin; On-site; USD 134,000 - 192,000; Full time

Job summary

Repligen Corporation seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead systems, data infrastructure, integrations, and analytics for the global service organization. This role partners across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable, data-driven solutions.

The role requires 7+ years in relevant disciplines; expertise in Salesforce, SAP, Power BI and Tableau is essential, with strong data governance and master data

Qualifications

• Bachelor's degree or higher in a related field.
• 7+ years in business systems, analytics, or service-operations tech.
• Experience with field service or equipment-based service organizations.
• Strong experience with enterprise platforms (Salesforce, SAP, Power BI, Tableau).
• Proven ability designing integrations, data flows, and automation.
• Data governance and master data management knowledge.

Responsibilities

• Define, document, and improve global service business processes and standards.
• Translate business needs into clear system requirements for scalable solutions.
• Lead design, configuration, and optimization of service systems globally.
• Design and enhance integrations between Salesforce, SAP, and other systems.
• Develop and execute a service master data strategy.
• Build dashboards, reports, and KPI frameworks for data-driven decisions.
• Create Power BI and Tableau reports to deliver insights.
• Develop data flows and querying structures for BI.
• Partner with Service, IT, Finance, Quality, and Field Service teams.
• Provide guidance to IT and development teams on enhancements and priorities.
• Promote global process adoption and operational excellence across the organization.
• Create training materials and user documentation for system adoption.
• Evaluate emerging tech to improve efficiency and customer experience.
• Own strategic initiatives from concept to implementation.
• Contribute to team development and long-term success.

Skills

Leadership

Data analytics

Stakeholder collaboration

Problem solving

Communication

Customer focus

Education

Bachelor's degree in Computer Science / IT / Engineering / Business Information Systems

Tools

Salesforce

SAP

Power BI

Tableau

Power Query

DAX

Power Automate

C#

HTML

Python

Job description

Repligen Corporation seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead systems, data infrastructure, integrations, and analytics for the global service organization. This role partners across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable, data-driven solutions.

The role requires 7+ years in relevant disciplines; expertise in Salesforce, SAP, Power BI and Tableau is essential, with strong data governance and master data