Global Service Systems & Analytics Leader

Repligen Corporation; Illinois; On-site; USD 134,000 - 192,000; Full time

Benefits offered by this job

Bonus or commission

Equity potential

Paid time off

Health/dental/vision benefits

Retirement benefits

Flexible spending accounts

Job summary

Repligen Corporation seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead data infrastructure, integrations, and analytics enabling a growing global service organization.

Reporting to the VP, Service, this role partners across Service, IT, Commercial Ops, Finance, Quality, and Field Service to drive scalable solutions and customer success while modeling leadership behaviors including integrity, collaboration, and accountability.

Qualifications

• 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.
• Experience supporting field service, technical service, customer support, or equipment-based service organizations.
• Strong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related business systems.
• Proven experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation.
• Experience developing dashboards, KPIs, and analytics solutions that support operational and strategic decision‑making.
• Strong understanding of data architecture, master data management, data governance, and data quality best practices.
• Working knowledge of SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools.
• Demonstrated ability to translate business requirements into scalable technical solutions and measurable business outcomes.
• Proven success leading cross‑functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality organizations.

Responsibilities

• Partner with service leadership to define, document, and continuously improve global service processes, standards, and best practices.
• Translate business needs and user experiences into clear system requirements and scalable technical solutions for long-term growth.
• Lead the design, configuration, implementation, maintenance, and optimization of service systems and infrastructure globally.
• Design, manage, and enhance integrations between Salesforce, SAP, internally developed service apps, reporting platforms, and other business systems.
• Develop and execute a service master data strategy ensuring data integrity, governance, and accessibility across systems.
• Build, maintain, and improve dashboards, reports, and KPI frameworks for data-driven decision making and leadership visibility.
• Develop reporting and visualization solutions using Power BI, Tableau, and related analytics tools to deliver insights.
• Create and manage data flows, queries, automations, and reporting structures turning data into actionable BI.
• Act as a trusted partner to Service, IT, Commercial Ops, Finance, Quality, and Field Service teams, aligning stakeholders.
• Provide technical guidance and business context to IT and development teams to prioritize enhancements and solve challenges.
• Promote global process adoption and reporting methodologies across the organization.
• Develop training materials, user documentation, and support programs for system adoption.
• Evaluate emerging analytics capabilities to improve efficiency, scalability, and customer experience.
• Take ownership of strategic initiatives from concept to implementation with measurable outcomes.
• Shape the future of the Service Systems, Infrastructure & Analytics function and team development.

Skills

7+ years experience in business/supply

Cross-functional leadership

Analytical problem solving

Customer-focused mindset

Strong communication

Ability to translate business needs to

Education

Bachelor's degree in CS/IT/Engineering/Business Info Systems

Tools

Salesforce

SAP

Power BI

Tableau

Power Query

DAX

Power Automate

C#

HTML

Job description

Repligen Corporation seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead data infrastructure, integrations, and analytics enabling a growing global service organization.

Reporting to the VP, Service, this role partners across Service, IT, Commercial Ops, Finance, Quality, and Field Service to drive scalable solutions and customer success while modeling leadership behaviors including integrity, collaboration, and accountability.