Global Service Systems & Analytics Leader

Repligen Corporation; Colorado; On-site; USD 134,000 - 192,000; Full time

Benefits offered by this job

Health benefits

Bonus eligibility

Equity opportunity

Retirement benefits

Job summary

Repligen Corporation is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead data infrastructure, integrations, and analytics for the global service organization. You will partner across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable solutions for business performance and customer success.

Responsibilities include defining and improving service processes, designing global systems, creating dashboards and KPIs, and driving data

Qualifications

• 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.
• Experience supporting field service, technical service, customer support, or equipment-based service organizations.
• Proven ability to translate business requirements into scalable technical solutions and measurable business outcomes.
• Strong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related business systems.

Responsibilities

• Partner with service leadership to define, document, and continuously improve global service business processes, standards, and best practices.
• Translate business needs and user experiences into clear system requirements and scalable technical solutions that support long-term growth of the service business.
• Lead the design, configuration, implementation, maintenance, and optimization of service business systems and infrastructure on a global scale.
• Design, manage, and enhance integrations between Salesforce, SAP, internally developed service applications, reporting platforms, and other business systems.
• Develop and execute a service master data strategy, ensuring data integrity, governance, consistency, and accessibility across systems.
• Build, maintain, and continuously improve dashboards, reports, and KPI frameworks that enable data-driven decision making and provide leaders with clear visibility into business performance.
• Develop reporting and visualization solutions using Power BI, Tableau, and related analytics tools to deliver meaningful operational and strategic insights.
• Create and manage data flows, queries, automations, and reporting structures that transform data from multiple sources into actionable business intelligence.
• Act as a trusted partner to Service, IT, Commercial Operations, Finance, Quality, and Field Service teams, aligning stakeholders around shared business objectives.
• Provide technical guidance and business context to IT and development teams, helping prioritize enhancements, solve complex challenges, and identify opportunities for innovation.
• Promote consistency and operational excellence by driving adoption of global processes, systems, and reporting methodologies across the organization.
• Develop training materials, user documentation, and support programs that empower users and enable successful adoption of systems and tools.
• Evaluate emerging technologies and analytics capabilities, identifying opportunities to improve efficiency, scalability, visibility, and customer experience.
• Take ownership of strategic initiatives from concept through implementation, driving measurable outcomes through collaboration, influence, and continuous improvement.
• Help shape the future of the Service Systems, Infrastructure & Analytics function by contributing to team development, process maturity, and long-term organizational success.

Skills

Leadership

Stakeholder management

Analytical thinking

Communication skills

Collaboration

Customer focus

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Salesforce

SAP

Power BI

Tableau

SQL

Python

Power Query

DAX

Power Automate

C#

HTML

Job description

Repligen Corporation is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead data infrastructure, integrations, and analytics for the global service organization. You will partner across Service, IT, Commercial Operations, Finance, Quality, and Field Service to build scalable solutions for business performance and customer success.

Responsibilities include defining and improving service processes, designing global systems, creating dashboards and KPIs, and driving data