Global Service Systems & Analytics Leader

Repligen Corp; Boston (MA); On-site; USD 134,000 - 192,000; Full time

Benefits offered by this job

Bonus or commission

Equity

Job summary

Repligen Corp is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead global service data, integrations, and analytics. You will partner with Service, IT, Finance, and Quality to build scalable systems that drive performance and customer success.

Responsibilities include designing and optimizing service platforms, dashboards, and data flows, while promoting global process consistency and operational excellence across regions.

Qualifications

• 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.
• Experience supporting field service, technical service, customer support, or equipment-based service organizations.
• Strong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related business systems.
• Proven experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation.
• Experience developing dashboards, KPIs, and analytics solutions that support operational and strategic decision-making.
• Strong understanding of data architecture, master data management, data governance, and data quality best practices.
• Working knowledge of SQL, Python, Power Query, DAX, Power Automate, C#, HTML, or similar scripting and automation tools.
• Demonstrated ability to translate business requirements into scalable technical solutions and measurable business outcomes.
• Proven success leading cross-functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality organizations.
• Strong analytical, problem-solving, communication, and collaboration skills, with a customer-focused mindset and a commitment to continuous improvement.

Responsibilities

• Partner with service leadership to define, document, and continuously improve global service business processes, standards, and best practices.
• Translate business needs and user experiences into clear system requirements and scalable technical solutions that support the long-term growth of the service business.
• Lead the design, configuration, implementation, maintenance, and optimization of service business systems and infrastructure on a global scale.
• Design, manage, and enhance integrations between Salesforce, SAP, internally developed service applications, reporting platforms, and other business systems.
• Develop and execute a service master data strategy, ensuring data integrity, governance, consistency, and accessibility across systems.
• Build, maintain, and continuously improve dashboards, reports, and KPI frameworks that enable data-driven decision making and provide leaders with clear visibility into business performance.
• Develop reporting and visualization solutions using Power BI, Tableau, and related analytics tools to deliver meaningful operational and strategic insights.

Skills

Analytical thinking

Cross-functional collaboration

Customer focus

Education

Bachelor's degree in CS/IT/Engineering or related field

Tools

Salesforce

SAP

Power BI

Tableau

Job description

Repligen Corp is seeking a Senior Service Systems, Infrastructure & Analytics Manager to lead global service data, integrations, and analytics. You will partner with Service, IT, Finance, and Quality to build scalable systems that drive performance and customer success.

Responsibilities include designing and optimizing service platforms, dashboards, and data flows, while promoting global process consistency and operational excellence across regions.