Global Service Systems & Analytics Lead (Equity Eligible)

Repligen Corporation; California; On-site; USD 134,000 - 192,000; Full time

Benefits offered by this job

Bonus or equity participation

Health benefits

Retirement benefits

Paid time off

Job summary

Repligen Corporation seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead data infrastructure, integrations, and analytics for our global service organization. The role partners across Service, IT, Finance, and Quality to build scalable solutions that improve performance and customer outcomes.

The ideal candidate will have 7+ years in service technology, strong experience with Salesforce and SAP, plus dashboard expertise using Power BI/Tableau.

Qualifications

• 7+ years of experience in business systems, analytics, systems architecture, service operations technology, or related disciplines.
• Experience supporting field service, technical service, customer support, or equipment-based service organizations.
• Strong experience with enterprise platforms such as Salesforce, SAP, Power BI, Tableau, and related business systems.
• Proven experience designing system integrations, APIs, data flows, reporting frameworks, and business process automation.
• Experience developing dashboards, KPIs, and analytics solutions that support operational and strategic decision-making.
• Strong understanding of data architecture, master data management, data governance, and data quality best practices.
• Demonstrated ability to translate business requirements into scalable technical solutions and measurable business outcomes.
• Proven success leading cross-functional initiatives and influencing stakeholders across Service, IT, Commercial Operations, Finance, and Quality organizations.

Responsibilities

• Partner with service leadership to define, document, and continuously improve global service business processes, standards, and best practices.
• Translate business needs and user experiences into clear system requirements and scalable technical solutions.
• Lead the design, configuration, implementation, maintenance, and optimization of service business systems and infrastructure on a global scale.
• Design, manage, and enhance integrations between Salesforce, SAP, internally developed service applications, reporting platforms, and other business systems.
• Develop and execute a service master data strategy, ensuring data integrity, governance, consistency, and accessibility across systems.
• Build, maintain, and continuously improve dashboards, reports, and KPI frameworks for data-driven decision making.
• Develop reporting and visualization solutions using Power BI, Tableau, and related analytics tools.
• Create and manage data flows, queries, automations, and reporting structures that transform data into actionable BI.
• Promote consistency and operational excellence by driving adoption of global processes, systems, and reporting methodologies.
• Develop training materials, user documentation, and support programs for successful adoption of systems and tools.
• Evaluate emerging technologies and analytics capabilities to improve efficiency, scalability, visibility, and customer experience.
• Take ownership of strategic initiatives from concept through implementation with measurable outcomes.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field

Tools

Salesforce

SAP

Power BI

Tableau

SQL

Python

Power Query

DAX

Power Automate

C#

HTML

Job description

Repligen Corporation seeks a Senior Service Systems, Infrastructure & Analytics Manager to lead data infrastructure, integrations, and analytics for our global service organization. The role partners across Service, IT, Finance, and Quality to build scalable solutions that improve performance and customer outcomes.

The ideal candidate will have 7+ years in service technology, strong experience with Salesforce and SAP, plus dashboard expertise using Power BI/Tableau.