Global Seller Onboarding Lead

Block; Melbourne (KY); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning support

Job summary

Block is seeking an Implementation Specialist for its Global Seller Onboarding team. You will lead the technical onboarding and activation of new merchants, delivering a seamless, scalable onboarding experience for primarily SMB sellers.

You will collaborate with Sales, Account Management, Product, Engineering, and Customer Success to deploy Square solutions. This role requires 3+ years in customer-facing roles, the ability to manage multiple projects, and clear communication of technical

Qualifications

• 3+ years in a customer-facing role, including 2+ years in project management, implementation, or onboarding.
• Ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources.
• Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
• Experience in the POS, payments, or broader technology industry.

Responsibilities

• Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation.
• Advise on and document Square's product capabilities and limitations to set clear expectations.
• Own and manage multiple onboarding projects concurrently with balanced priorities and timelines.
• Build cross-functional partnerships with Sales, Account Management, Customer Success, Product, Marketing, and Engineering.
• Communicate technical requirements effectively to both technical and non-technical stakeholders.
• Identify and manage onboarding risks to ensure successful outcomes.

Skills

Customer-facing

Project management

Implementation

Job description

Block is seeking an Implementation Specialist for its Global Seller Onboarding team. You will lead the technical onboarding and activation of new merchants, delivering a seamless, scalable onboarding experience for primarily SMB sellers.

You will collaborate with Sales, Account Management, Product, Engineering, and Customer Success to deploy Square solutions. This role requires 3+ years in customer-facing roles, the ability to manage multiple projects, and clear communication of technical