Bilingual Implementation Specialist (Spanish) - Remote Onboarding

Square; San Francisco (CA); Hybrid; USD 58,000 - 87,000; Full time

Job summary

Block is seeking a Global Seller Onboarding Specialist to manage onboarding for Square sellers, driving the onboarding journey from discovery to activation and extending support for international expansion. The role blends remote and onsite merchant interactions and requires strong project management for multiple simultaneous initiatives.

The ideal candidate has 4-5+ years in a customer-facing role in software-related contexts, a BA/BS degree, excellent communication, and the ability to thrive

Qualifications

• BA/BS degree, preferably.
• 4-5+ years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success.
• An infectiously positive attitude and a desire to perform at a high level.
• Bias for action and performance-driven with the ability to operate independently.
• Ability to thrive within ambiguity and manage multiple cross-functional initiatives.

Responsibilities

• Drive world-class onboarding and implementation experiences for Square’s sellers, ensuring accountability to go-live timelines and accelerating deal velocity wherever possible.
• Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver faster outcomes.
• Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies that drive consistent success.
• Lead high-impact, multi-merchant projects with competing priorities, ensuring effective resource allocation and timely delivery.
• Create and maintain engaging training materials for both internal teams and external partners.
• Execute accurate data entry and migration tasks for select sellers as part of the onboarding process

Skills

Customer facing

Project management

Time management

Written & verbal communication

Cross-functional collaboration

Education

BA/BS degree

Job description

Block is seeking a Global Seller Onboarding Specialist to manage onboarding for Square sellers, driving the onboarding journey from discovery to activation and extending support for international expansion. The role blends remote and onsite merchant interactions and requires strong project management for multiple simultaneous initiatives.

The ideal candidate has 4-5+ years in a customer-facing role in software-related contexts, a BA/BS degree, excellent communication, and the ability to thrive