Remote Bilingual Onboarding Specialist (English/Spanish)

Square; Los Angeles (CA); Presencial; USD 58.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement Plans

Work from home flexibility

Employee Stock Purchase Program

Wellness perks

Paid parental leave

Paid time off

Learning and Development resources

Descripción de la vacante

Square is seeking a Global Seller Onboarding Specialist to guide sellers through onboarding, drive quick adoption of Square products, and coordinate with Sales, Product, and Marketing to ensure a seamless merchant experience.

You will manage multiple onboarding projects, tailor training content, and use AI tools to streamline processes, with responsibility for 20–30 sellers at a time and a clear go-live path.

Formación

• Fluency in English; additional language preferred (Spanish).
• 2–4+ years in onboarding, implementation, operations, or account management.
• Proven track record delivering onboarding with metrics and CSAT.
• Experience managing multiple onboarding projects concurrently with reliable delivery.
• Excellent written and verbal communication; professional client interactions.
• Proactive attitude with quick application of feedback.
• Strong time-management and organizational skills.
• Comfort with change and ambiguity; capable of learning new processes.
• Familiarity with project management practices.
• Basic familiarity with data analysis or reporting tools (Looker, Salesforce) is a plus.
• Strong understanding and consistent usage of AI tools and platforms.

Responsabilidades

• Guide sellers to start transacting with Square quickly, delivering high-quality onboarding.
• Lead seller-facing onboarding calls; tailor training content; support sellers after onboarding.
• Maintain knowledge of product features and releases; escalate complex needs.
• Balance needs of 20–30 sellers; ensure onboarding engagements are completed.
• Identify blockers and elevate to senior teams; document process improvements.
• Maintain onboarding tracker with milestones, dates and next steps.
• Help sellers complete launch steps and confirm readiness before go-live.
• Utilize AI to improve the seller experience and automate internal processes.

Conocimientos

English proficiency

Project management

Written and verbal communication

Time management

AI tools proficiency

Adaptability

Team collaboration

AI utilization

Herramientas

Looker

Salesforce

Descripción del empleo

Square is seeking a Global Seller Onboarding Specialist to guide sellers through onboarding, drive quick adoption of Square products, and coordinate with Sales, Product, and Marketing to ensure a seamless merchant experience.

You will manage multiple onboarding projects, tailor training content, and use AI tools to streamline processes, with responsibility for 20–30 sellers at a time and a clear go-live path.