Global Seller Onboarding Lead

Block; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings

Job summary

Block, Inc. is seeking an Onboarding Specialist for the Global Seller Onboarding team. You will lead the technical onboarding and activation of new merchants, delivering a seamless, scalable onboarding experience for SMB sellers.

You will collaborate across Sales, Account Management, Product, Engineering and Customer Success to implement Square deployments, manage multiple projects, document capabilities, and mitigate risks—traveling up to 10% as needed.

Qualifications

• 3+ years in a customer-facing role, including 2+ years in onboarding or implementation.

Responsibilities

• Engage with sellers pre-sale to support discovery, scoping, planning, and validation.
• Advise on and document Square's product capabilities and limitations.
• Own and manage multiple onboarding projects concurrently.
• Build cross-functional partnerships with Sales, Account Management, Customer Success, Product, Marketing, and Engineering.
• Collaborate effectively with technical partners and clearly communicate technical requirements to both technical and non-technical stakeholders.
• Proactively identify and manage risk throughout the onboarding lifecycle, ensuring consistent stakeholder communication and successful outcomes.
• Support data entry and data migration activities as part of the onboarding process for select sellers.
• Maintain deep expertise in Square's platform and ecosystem, providing guidance on technical and product capabilities to optimize the seller experience.
• Act as a liaison between sellers and Product teams, translating complex requirements into actionable feature requests and roadmap input.
• Demonstrate professionalism, collaboration, and strong executive presence while working under deadlines with internal and external stakeholders.
• Identify process gaps and drive improvements by leveraging scalable AI-powered automation.
• Travel up to 10% for client meetings, hardware installations, and other internal events.

Skills

Project management

Stakeholder management

Communication

Multitasking

Job description

Block, Inc. is seeking an Onboarding Specialist for the Global Seller Onboarding team. You will lead the technical onboarding and activation of new merchants, delivering a seamless, scalable onboarding experience for SMB sellers.

You will collaborate across Sales, Account Management, Product, Engineering and Customer Success to implement Square deployments, manage multiple projects, document capabilities, and mitigate risks—traveling up to 10% as needed.