Remote Global Seller Onboarding Specialist

Square; Seattle (WA); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Healthcare

Retirement plans

WFH flexibility

Employee stock purchase program

Wellness perks

Paid parental leave

Paid time off

Learning and development resources

Job summary

Square is seeking a Seller Onboarding Expert - L3 (IC) to guide SMB and mid-market sellers through onboarding and implementation, ensuring quick time-to-value. You will lead onboarding calls, deliver tailored training, and maintain product knowledge while collaborating with cross-functional teams to continuously improve the seller experience.

The role emphasizes managing multiple onboarding projects, delivering consistent processes, and leveraging AI tools to automate internal workflows.

Qualifications

• 2–4+ years in onboarding, implementation, operations, or account management; relevant industry experience (restaurant, services, retail) is a plus.
• Demonstrated strong performance and consistency in onboarding work (metrics, CSAT, responsiveness, quality).
• Experience managing multiple onboarding projects simultaneously with reliable delivery.
• Excellent written and verbal communication skills; professionalism in client and stakeholder interactions.
• Proactive attitude and eagerness to learn; ability to apply feedback quickly.
• Strong time-management and organizational skills.
• Comfort operating through change and ambiguity with appropriate support.
• Familiarity with project management practices.
• Looker and Salesforce knowledge is a plus.
• Strong understanding and consistent usage of AI tools and platforms

Responsibilities

• Guide sellers to start transacting with Square quickly and with confidence, delivering high-quality onboarding and implementation experiences for Square’s SMB and mid-market sellers.
• Lead seller-facing scoping and onboarding calls, deliver tailored training content, and support sellers after they begin transacting with Square.
• Learn and maintain a strong understanding of relevant product features and releases.
• Execute onboarding best practices consistently while escalating complex product or technical needs.
• Balance the needs of numerous (20-30) sellers at any given time, ensuring successful completion of onboarding engagements.
• Identify issues or blockers that could affect onboarding or go-live date and escalate appropriately.
• Document gaps, propose refinements, and share observations from seller engagements.
• Maintain onboarding tracker with milestones, target dates, and next steps.
• Help sellers understand and complete launch steps and confirm readiness ahead of go-live.
• Use AI to improve the seller experience and automate internal processes.
• Share best practices with peers and contribute to a positive team culture.
• Keep product knowledge current with new features, updates, and known limitations.
• Support team knowledge areas (POS, Online, integrations) by developing product expertise.

Skills

Onboarding experience

Account management

Communication

Time management

Adaptability

AI tools usage

Tools

Looker

Salesforce

Job description

Square is seeking a Seller Onboarding Expert - L3 (IC) to guide SMB and mid-market sellers through onboarding and implementation, ensuring quick time-to-value. You will lead onboarding calls, deliver tailored training, and maintain product knowledge while collaborating with cross-functional teams to continuously improve the seller experience.

The role emphasizes managing multiple onboarding projects, delivering consistent processes, and leveraging AI tools to automate internal workflows.