Global Sea Logistics Customer Care Pro

Kuehne+Nagel; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401k retirement plan

Tuition reimbursement

Job summary

Kuehne+Nagel is seeking a Customer Care Specialist in Sea Logistics to be the main customer contact, ensuring seamless transportation solutions and building lasting relationships. You will support inquiries, provide accurate shipment information, and collaborate with Sales, Operations and Technical teams to uphold service excellence.

This role emphasizes strong communication, problem solving, and data-driven daily activities in a fast-paced environment.

Qualifications

• 1+ years of experience in customer service, operations, logistics, supply chain, or a fast-paced environment.
• Experience managing customer relationships and resolving issues.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and other channels.
• Provide accurate information on shipments, accounts, products, and processes.
• Resolve customer concerns with professionalism and judgement.
• Collaborate with Sales, Operations, Marketing, and Technical Support.

Skills

Customer service

Logistics knowledge

Microsoft 365

Communication

Problem solving

Organization

Timely response

Tools

MS Office

Job description

Kuehne+Nagel is seeking a Customer Care Specialist in Sea Logistics to be the main customer contact, ensuring seamless transportation solutions and building lasting relationships. You will support inquiries, provide accurate shipment information, and collaborate with Sales, Operations and Technical teams to uphold service excellence.

This role emphasizes strong communication, problem solving, and data-driven daily activities in a fast-paced environment.