Logistics Customer Success Specialist

Kuehne Nagel; China Grove (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a Customer Service Representative in the United States to act as the main liaison between customers and operations, ensuring timely handling of orders and inquiries.

The role calls for strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced logistics environment. Onsite-based in NC with potential relocation to a nearby office, offering a base wage and benefits.

Qualifications

• High school diploma or equivalent required.
• Associate degree or related coursework preferred.
• 1+ year of experience in logistics, 3PL, warehouse, distribution, or transportation environment required.
• 1-2 years of experience using a ticketing system (ClickUp, Salesforce, ServiceNow, etc.).
• Experience with WMS, SAP, Blue Yonder or similar systems preferred.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Strong written and verbal communication with a customer-focused approach.

Responsibilities

• Process customer orders, requests, and inquiries accurately within service-level expectations.
• Serve as primary contact for customers regarding order status, shipment updates, and inventory questions.
• Monitor customer orders and proactively communicate delays or issues to stakeholders.
• Coordinate with warehouse operations, transportation, inventory teams, and other departments to resolve issues.
• Maintain accurate customer records, order documentation, and system transactions.
• Support inventory investigations, shipment tracing, and order discrepancy resolution.
• Prepare and distribute reports and customer communications as required.
• Ensure compliance with customer requirements and company policies.
• Identify opportunities to improve customer service processes and support continuous improvement.

Skills

Customer service

Communication

Multitasking

MS Office

Excel

Attention to detail

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

WMS

SAP

Blue Yonder

ClickUp

Salesforce

ServiceNow

Job description

Kuehne+Nagel is seeking a Customer Service Representative in the United States to act as the main liaison between customers and operations, ensuring timely handling of orders and inquiries.

The role calls for strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced logistics environment. Onsite-based in NC with potential relocation to a nearby office, offering a base wage and benefits.