Sea Logistics: Customer Engagement Director

Kuehne+Nagel; Jersey City (NJ); On-site; USD 125,000 - 156,000; Full time

Job summary

Kuehne+Nagel is seeking a Director, Customer Engagement - Sea Logistics to support and elevate customer engagement initiatives across our global Sea Logistics organization. This role translates business strategy into compelling customer-facing communications and executive-level content.

The successful candidate will combine strong Sea Logistics expertise with exceptional communication, presentation development, and project management skills.

Qualifications

• Strong knowledge of international Sea Logistics, ocean freight, and global supply chain operations.
• Exceptional written, verbal, and presentation development skills, with the ability to tailor messaging to diverse audiences.
• Proven experience creating executive-level presentations, strategic communications, and customer-facing content that translate complex business topics into clear, engaging narratives.
• Strong business acumen and understanding of market trends, global trade dynamics, and developments impacting the ocean freight industry.
• Demonstrated project management and event coordination experience, including managing multiple priorities, stakeholders, timelines, and deliverables.
• Advanced proficiency in PowerPoint and presentation design, with a strong eye for visual storytelling, branding, and content quality.
• Highly collaborative relationship builder with experience supporting customer events, conferences, webinars, executive communications, and cross-functional initiatives in a global environment.

Responsibilities

• Develop and execute customer engagement content aligned with Sea Logistics business priorities and customer needs.
• Create executive-level presentations, leadership briefings, market updates, newsletters, webinars, and other customer-facing materials.
• Translate complex industry trends, market developments, and business initiatives into clear, compelling, and visually engaging narratives.
• Coordinate and support customer events, conferences, webinars, leadership meetings, and industry engagements from planning through execution.
• Partner with global, regional, and national stakeholders to gather insights, refine messaging, and ensure communication consistency.
• Manage multiple projects, timelines, approvals, and deliverables while maintaining high standards of quality and professionalism.
• Serve as a trusted partner to senior leadership by developing strategic communications that strengthen customer relationships and support business growth.

Skills

Sea Logistics

Executive communications

Presentation design

PowerPoint

Project management

Event coordination

Stakeholder management

Storytelling

Tools

PowerPoint

Job description

Kuehne+Nagel is seeking a Director, Customer Engagement - Sea Logistics to support and elevate customer engagement initiatives across our global Sea Logistics organization. This role translates business strategy into compelling customer-facing communications and executive-level content.

The successful candidate will combine strong Sea Logistics expertise with exceptional communication, presentation development, and project management skills.