Air Logistics Customer Success Specialist

Kuehne+Nagel; Virginia; On-site; USD 42,000 - 58,000; Full time

Job summary

Kuehne+Nagel is seeking an Air Logistics Customer Care Specialist to be the main contact for customers, manage relationships, and coordinate shipment activities in air logistics. You will work with internal teams to resolve issues, support customer needs, and drive service improvements.

The role emphasizes owning the customer experience, delivering timely communication, and maintaining accurate shipment documentation in a dynamic freight-forwarding environment.

Qualifications

• Experience in customer service, account management, logistics, or a related environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to manage customer concerns, resolve issues, and maintain positive relationships.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for assigned customers, providing consistent communication and support.
• Monitor air freight shipments and communicate updates, delays, and exceptions to customers.
• Coordinate with operations, pricing, sales, and other internal teams to resolve shipment issues and meet customer expectations.
• Manage customer inquiries, concerns, and escalations professionally through resolution.
• Support customer retention and growth by identifying opportunities to improve service and offer additional solutions.
• Prepare and follow up on spot quotations based on customer requirements.
• Assist with onboarding new customers and ensuring accurate shipment documentation.
• Maintain accurate customer profiles, shipment records, and pricing information within internal systems.
• Support compliance with applicable freight forwarding regulations and company procedures.
• Identify opportunities to improve customer satisfaction, operational efficiency, and overall service quality.

Skills

Customer service

Account management

Logistics

Communication

Problem solving

Tools

MS Office

CRM system

Job description

Kuehne+Nagel is seeking an Air Logistics Customer Care Specialist to be the main contact for customers, manage relationships, and coordinate shipment activities in air logistics. You will work with internal teams to resolve issues, support customer needs, and drive service improvements.

The role emphasizes owning the customer experience, delivering timely communication, and maintaining accurate shipment documentation in a dynamic freight-forwarding environment.