Import Sea Logistics Customer Care Specialist

Kuehne+Nagel; Renton (WA); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) Retirement plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel in the United States (Renton, WA) seeks a Sea Logistics Customer Care Specialist, Import to manage two key customer accounts, coordinate imports, and uphold service excellence in daily operations.

This role is not eligible for visa sponsorship. The compensation includes a target hourly rate of $31.25–$32.21, health and welfare benefits, a 401(k) plan, tuition reimbursement, and incentive compensation; actual pay varies by experience and location.

Qualifications

• Customer service, account management, logistics or related experience preferred.
• Experience in freight forwarding or sea logistics is a plus but not required.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).
• Customer-focused mindset with ability to build relationships and solve issues.

Responsibilities

• Respond to customer inquiries via email, phone and other channels.
• Build and maintain strong customer relationships with consistent communication.
• Monitor shipments, manage exceptions and coordinate with internal teams to resolve issues.
• Coordinate with Operational Care, Field Sales and other partners to support customer needs.
• Maintain accurate records of interactions in internal systems.
• Support pricing requests and spot quotes as needed.
• Identify process improvements to enhance the customer experience.
• Support account performance and assist with follow-up on financial and service aspects.
• Manage multiple priorities with accuracy, responsiveness and teamwork.

Skills

Customer service

Account management

Logistics

Communication

Microsoft Office

Team collaboration

Problem solving

Attention to detail

Job description

Kuehne+Nagel in the United States (Renton, WA) seeks a Sea Logistics Customer Care Specialist, Import to manage two key customer accounts, coordinate imports, and uphold service excellence in daily operations.

This role is not eligible for visa sponsorship. The compensation includes a target hourly rate of $31.25–$32.21, health and welfare benefits, a 401(k) plan, tuition reimbursement, and incentive compensation; actual pay varies by experience and location.