Sea Logistics Customer Care Leader

Kuehne+Nagel; West Valley City (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking a Sea Logistics Customer Care Manager to lead a high‑performing local Customer Care Location team. You will oversee customer engagement, pricing alignment, and profitability within Sea Logistics, shaping the end-to-end customer experience across the supply chain.

The role emphasizes coaching, collaboration with operations and finance, and driving ongoing process improvements to meet customer expectations and business goals.

Qualifications

• Extensive experience in freight forwarding, logistics, or supply chain with Sea Logistics focus.
• Proven leadership with a track record of building and developing teams.
• Experience managing P&L and driving business performance.
• Strong customer management and relationship-building capabilities.
• Experience leading projects and process-improvement initiatives.

Responsibilities

• Lead, coach, and develop the local Customer Care Location team to deliver exceptional service and growth.
• Drive customer engagement, satisfaction, retention, and reactivation to strengthen relationships.
• Oversee local Sea Logistics commercial activities and customer care performance.
• Support local Sea Logistics profitability through effective P&L management and decisions.
• Collaborate with operating, commercial, and Sea Logistics leadership to enhance the end-to-end experience.
• Monitor sales-related activities and ensure opportunities are managed and converted.
• Prepare and follow up on customer quotations aligned with pricing strategies.
• Partner with Finance to manage credit limits and address account challenges.
• Ensure data integrity and process compliance across customer data and reporting.
• Lead continuous improvement in case management, service quality, and operations.

Skills

Freight forwarding

Leadership

P&L management

Customer management

Stakeholder management

Education

BSc in Logistics or related field

Tools

CRM software

ERP systems

Job description

Kuehne+Nagel is seeking a Sea Logistics Customer Care Manager to lead a high‑performing local Customer Care Location team. You will oversee customer engagement, pricing alignment, and profitability within Sea Logistics, shaping the end-to-end customer experience across the supply chain.

The role emphasizes coaching, collaboration with operations and finance, and driving ongoing process improvements to meet customer expectations and business goals.