Sea Logistics Customer Success Advisor

Kuehne+Nagel; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Kuehne+Nagel in the United States is seeking a Sea Logistics Customer Care Specialist to deliver exceptional support to customers, manage a portfolio of house accounts, and drive engagement across Field Sales and the Operational Care Center. You will ensure accurate information, timely responses, and high-quality service for each account.

You will build strong relationships, promote KN applications, and monitor profitability while actively seeking process improvements and automation

Qualifications

• 2+ years experience in sea logistics
• Strong collaboration skills with a team-oriented mindset
• Solid decision-making and problem-solving abilities
• Early exposure to financial concepts and data-driven decision-making
• Advanced communication skills with the ability to convey ideas clearly to diverse stakeholders
• Customer-focused approach with experience supporting engagement and satisfaction across the customer lifecycle
• Ability to adapt to change and contribute to continuous improvement efforts
• Proactive, solutions-driven mindset aimed at optimizing the customer experience

Responsibilities

• Deliver strong customer engagement and satisfaction with Field Sales and OCC
• Build and maintain operational relationships via daily communication and visits
• Ensure consistent outreach and handle emails as KN Service Moments
• Log customer interactions in the CRM system
• Achieve financial targets and support strategic objectives
• Provide timely pricing and end-to-end spot quotes; manage rebates
• Support customers in increasing automation with the eTouch dashboard
• Maintain KN applications and eTouch tools proficiency
• Complete Customer Profiles, Business Profiles, and SOPs after meetings
• Monitor exceptions in the CCL Dashboard and identify process improvements
• Track profitability and mitigate financial risk; monitor AR aging

Skills

Sea logistics

Collaboration

Problem solving

Financial basics

Communication

Customer focus

Job description

Kuehne+Nagel in the United States is seeking a Sea Logistics Customer Care Specialist to deliver exceptional support to customers, manage a portfolio of house accounts, and drive engagement across Field Sales and the Operational Care Center. You will ensure accurate information, timely responses, and high-quality service for each account.

You will build strong relationships, promote KN applications, and monitor profitability while actively seeking process improvements and automation