Airfreight Customer Care Specialist – Global Growth

Kuehne+Nagel; Plainfield (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Kuehne+Nagel is seeking an Airfreight Customer Care Specialist in the United States. You will ensure a positive customer experience by providing proactive service, solving problems, and coordinating with Sales, OCC, and other teams to deliver on commitments.

Real-time visibility and accurate information are critical to drive effective responses. You will support both customers and internal stakeholders, handle rate requests, and contribute to continuous improvement of customer care processes

Qualifications

• 1+ years of freight forwarding/ 3PL experience preferred.
• Knowledge of rules and regulations for Airfreight preferred.
• Support customers and internal stakeholders to ensure satisfaction and service excellence.
• Self-starter with good judgment and can proactively manage up where appropriate.
• Accountable for results, strives to meet and exceed expectations.
• Time management/prioritization and follow-up skills.
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.
• Sound judgment and critical thinking.

Responsibilities

• Maintain Real Time Visibility of Customer Transactions in AirLOG and update route maps.
• Drive customer information into AirLOG/QTAir and update Customer Wiki pages.
• Balance customer needs daily by answering queries through multi-channel communication.
• Monitor SSC performance related to Customer Care processes.
• Collaborate with the Airfreight Process Manager to drive SSC automation.
• Escalate as needed for Customer Care processes.
• Develop customer-specific work instructions with Sales and implement improvements.
• Collaborate with OCC to support service commitments and KPIs.

Skills

Freight forwarding

3PL experience

Airfreight knowledge

Customer service

Communication skills

Multitasking

Time management

Job description

Kuehne+Nagel is seeking an Airfreight Customer Care Specialist in the United States. You will ensure a positive customer experience by providing proactive service, solving problems, and coordinating with Sales, OCC, and other teams to deliver on commitments.

Real-time visibility and accurate information are critical to drive effective responses. You will support both customers and internal stakeholders, handle rate requests, and contribute to continuous improvement of customer care processes