Sea Logistics: Key Account Ops Leader

Kuehne+Nagel; Mendota Heights (MN); Presencial; USD 85.000 - 100.000; Jornada completa

Descripción de la vacante

Kuehne+Nagel's Sea Logistics team in the United States seeks an Operational Key Account Manager to bridge customers and operations, delivering service excellence and tailored solutions. You will drive performance across global clients and work with cross-functional teams to optimize processes and transparency.

In this fast-paced, international environment, you will establish strong customer relationships, manage expectations, set KPIs, and contribute to continuous improvement while ensuring

Formación

• Strong experience in Sea Logistics operations and supply chain processes.
• Solid understanding of operational systems and process optimisation.
• Proven ability to manage key customer relationships in a complex environment.
• Excellent communication and stakeholder management skills.
• Customer-focused and solution-oriented mindset.
• Strong analytical skills with the ability to interpret KPI data and drive improvements.
• Ability to work independently with strong organisational and prioritisation skills.
• Experience in process documentation, standardisation, and continuous improvement.
• Flexibility and adaptability to changing customer and operational demands.

Responsabilidades

• Establish and maintain strong, trust-based relationships with key customers
• Serve as the primary escalation point for operational issues and customer concerns
• Manage and align customer expectations while ensuring fulfillment of service commitments
• Clarify, negotiate, and formalise operational requirements with customers
• Design and implement customer-specific solutions to increase satisfaction and loyalty
• Act as a subject matter expert on service offerings and operational capabilities to support new business
• Coordinate and facilitate onboarding of new business, customer projects, and special requests
• Identify operational risks and ensure visibility among all relevant stakeholders
• Advocate for customer needs within the internal operational organisation
• Develop, maintain, and standardise processes (MOPs/SOPs) across global and local operations
• Support system setup, digitalisation, and process automation initiatives
• Define and agree on customer KPIs in collaboration with key stakeholders
• Monitor operational performance through reporting and KPI tracking
• Analyse root causes of performance gaps and drive continuous improvement initiatives
• Prepare and present operational performance metrics and insights during customer business reviews

Conocimientos

Sea Logistics ops

Key account management

Stakeholder management

Process optimisation

KPI interpretation

Descripción del empleo

Kuehne+Nagel's Sea Logistics team in the United States seeks an Operational Key Account Manager to bridge customers and operations, delivering service excellence and tailored solutions. You will drive performance across global clients and work with cross-functional teams to optimize processes and transparency.

In this fast-paced, international environment, you will establish strong customer relationships, manage expectations, set KPIs, and contribute to continuous improvement while ensuring