Global Sea Freight Client Care Specialist

Kuehne+Nagel; Bensenville (IL); On-site; USD 43,000 - 48,000; Full time

Job summary

Kuehne+Nagel is seeking a Customer Care Specialist in the United States to serve as a primary contact for customers, resolving inquiries with a solutions-oriented mindset. You will work across Sales, Operations, and Support teams to ensure a seamless customer journey and high service standards.

The role demands 3+ years in sea logistics, strong communication, and the ability to analyze data for KPIs. Proficiency in Excel and PowerPoint is essential in a fast-paced environment where accuracy

Qualifications

• 3+ years of experience in Sea Logistics with customer-facing duties.
• Strong knowledge of sea freight operations, shipment management, documentation, and carrier processes.
• Experience managing customer relationships and serving as primary point of contact for inquiries.
• Ability to monitor shipment allocations and proactively communicate updates to customers.
• Experience preparing customer reports, analyzing performance metrics, and monitoring KPIs.
• Strong analytical skills to interpret data and identify service improvements.
• Experience creating and delivering customer presentations and business reviews.
• Excellent communication and interpersonal skills for internal and external stakeholders.
• Proficiency in Excel, PowerPoint, and MS Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and proactive problem solving.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels with professional, timely support.
• Provide accurate information regarding accounts, products, services, shipment status, and processes.
• Manage and resolve escalated customer concerns with empathy and sound judgment.
• Collaborate with Sales, Operations, Marketing, and Technical Support to improve service delivery.
• Maintain accurate documentation of customer interactions and follow-up activities in systems.

Skills

Sea logistics

Sea freight ops

Customer relationships

Shipment monitoring

Reporting & KPIs

Analytical skills

Presentations

Communication

Multitasking

Attention to detail

Tools

Excel

PowerPoint

Job description

Kuehne+Nagel is seeking a Customer Care Specialist in the United States to serve as a primary contact for customers, resolving inquiries with a solutions-oriented mindset. You will work across Sales, Operations, and Support teams to ensure a seamless customer journey and high service standards.

The role demands 3+ years in sea logistics, strong communication, and the ability to analyze data for KPIs. Proficiency in Excel and PowerPoint is essential in a fast-paced environment where accuracy