Global Sales Operations & Enablement Senior Manager

Parexel; Montpelier (VT); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Tuition Reimbursement

Vacation/Holiday/Sick Time

Flexible Spending & Health Savings

Work/Life Balance

401(k) with Company match

Pet Insurance

Job summary

Parexel is seeking a Senior Manager, Global Commercial Operations and Enablement, to join remotely. You will drive operational excellence and enablement across global Inside Sales and commercial teams, acting as the backbone for CRM governance, enablement programs, and campaign execution.

You will partner with cross-functional teams to design processes, run campaigns, and optimize tools like Salesforce, Highspot, and Power BI to accelerate growth and client value.

Qualifications

• Bachelor's degree in Business, Life Sciences, Marketing, Communications, or a related field.
• 6–8 years of experience in sales operations, commercial enablement, or business development within a CRO, life sciences, or related professional services environment.
• Demonstrated experience designing and implementing sales operations processes and enablement programs.
• Proficiency in Salesforce CRM, including pipeline management, reporting, and administration.
• Experience with sales enablement platforms such as Highspot.
• Familiarity with commercial intelligence platforms including LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook.
• Proficiency in MS Office/365 including Excel, PowerPoint, and Teams.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Effective verbal and written communication skills, including the ability to present to senior stakeholders.

Responsibilities

• Design, implement, and continuously improve sales operations processes and CRM governance (Salesforce) to ensure data integrity, pipeline visibility, and adoption across the global Inside Sales organization
• Develop and execute a comprehensive global sales enablement strategy that equips Inside Sales and MBD teams with the skills, tools, content, and processes needed to engage effectively with biotech and pharmaceutical clients
• Lead the development and execution of MBD Inside Sales outreach campaigns, including prospecting, nurture, and re-engagement campaigns, utilizing intelligence platforms such as LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook
• Partner with Marketing to align MBD Inside Sales support with corporate events and conferences, coordinating pre-event, on-site, and post-event activities to convert event participation into qualified meetings and pipeline opportunities
• Analyze sales performance data and generate actionable insights using tools such as Power BI and Tableau to support commercial leadership decision-making and drive continuous improvement
• Serve as a primary point of contact for commercial operations and enablement needs, building and maintaining effective working relationships with the Global Head of Inside Sales, regional directors, commercial leadership, and marketing teams
• Design and deliver onboarding and ongoing training programs for Inside Sales and MBD team members, ensuring alignment between enablement content and go-to-market strategy
• Manage and optimize sales enablement platforms (e.g., HighSpot) and sales engagement automation tools (e.g., Gong Engage) to support enablement initiatives and campaign execution

Skills

Sales ops

CRM management

Enablement strategy

Cross-functional collaboration

Senior stakeholder communication

Education

Bachelor's degree in Business, Life Sciences, Marketing, Communications

Master's degree or MBA (preferred)

Tools

Salesforce

Highspot

LinkedIn Sales Navigator

Zymewire

Citeline

Pitchbook

Job description

Parexel is seeking a Senior Manager, Global Commercial Operations and Enablement, to join remotely. You will drive operational excellence and enablement across global Inside Sales and commercial teams, acting as the backbone for CRM governance, enablement programs, and campaign execution.

You will partner with cross-functional teams to design processes, run campaigns, and optimize tools like Salesforce, Highspot, and Power BI to accelerate growth and client value.