Global SaaS Support Engineer – Onboarding & IT Expert

MWDN Ltd.; United States; Remote; USD 10,000 - 15,000; Full time

Benefits offered by this job

29 days PTO

Recovery days

Contractor legal and financial support

Free English classes

Dedicated HR support

Job summary

MWDN Ltd. is seeking a technical support/implementation specialist to own customer issues end to end, from kickoff through resolution. You will coordinate onboarding with enterprise IT, set up SSO and identity access, and ensure CRM permissions align with user roles.

Join a global IT outstaffing company building AI-powered, enterprise SaaS solutions. The role emphasizes strong English communication, problem solving, and cross-functional collaboration in a fast-paced environment.

Qualifications

• Native or near-native English required for calls with US-based customers.
• Experience in technical IT support, IT or implementation roles.
• Ability to troubleshoot IT environments including SSO, MDM, VPNs and identity access.
• Experience with CRM platforms (Salesforce or HubSpot) and user permissions.
• Structured debugging approach and strong attention to reproduction steps.

Responsibilities

• Own incoming technical issues end to end, from first report to resolution.
• Debug issues using internal tools or with the customer, as needed.
• Coordinate onboarding with customer IT and ensure proper access and groups.
• Lead onboarding meetings and train customers on the platform for integration.
• Escalate to R&D with clear reproduction steps when bugs are found.

Skills

English fluency

IT troubleshooting

Coherent customer communication

Onboarding & training

IT support experience

Tools

Okta/Entra ID

MDM

Salesforce

HubSpot

CRM administration

Job description

MWDN Ltd. is seeking a technical support/implementation specialist to own customer issues end to end, from kickoff through resolution. You will coordinate onboarding with enterprise IT, set up SSO and identity access, and ensure CRM permissions align with user roles.

Join a global IT outstaffing company building AI-powered, enterprise SaaS solutions. The role emphasizes strong English communication, problem solving, and cross-functional collaboration in a fast-paced environment.