Remote SaaS Support Consultant — Global Multilingual Care

SupportYourApp; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Remote work

USD pay

Flexible hours

International environment

Referral rewards

Trust-based culture

Job summary

SupportYourApp is hiring a SaaS Customer Support Consultant to deliver outstanding assistance via email and phone, diagnose issues, and triage to resolution. You will work with Product, Engineering and Customer Success to improve the user experience, while maintaining a high standard of service.

The role requires excellent English (C2), prior SaaS support experience, experience with Zendesk or similar ticketing tools, and strong problem-solving skills.

Qualifications

• Excellent English skills (C2) in speaking and writing.
• Previous experience in a customer support role within SaaS/software/technical environments.
• Experience using ticketing systems such as Zendesk or similar.
• Strong troubleshooting and problem-solving skills.
• A customer-focused mindset with commitment to high-quality service.

Responsibilities

• Deliver outstanding customer support via emails and calls.
• Diagnose, troubleshoot and triage customer issues to resolution.
• Respond to inquiries with clear, timely solutions, especially Tier 1 requests.
• Manage open support cases and update progress.
• Collaborate with Product, Engineering and Customer Success teams.

Skills

Customer support SaaS

Troubleshooting

Clear communication

Stakeholder management

Task management

Multitasking

Remote work

CRM systems

English proficiency

Tools

Zendesk

CRM systems

Job description

SupportYourApp is hiring a SaaS Customer Support Consultant to deliver outstanding assistance via email and phone, diagnose issues, and triage to resolution. You will work with Product, Engineering and Customer Success to improve the user experience, while maintaining a high standard of service.

The role requires excellent English (C2), prior SaaS support experience, experience with Zendesk or similar ticketing tools, and strong problem-solving skills.