Senior SaaS Onboarding & Solutions Consultant

Hivebrite; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A dynamic SaaS company is seeking an Onboarding Specialist to support customers in utilizing their platform effectively. Responsibilities include delivering implementation services, training customers, and collaborating with the sales team. Ideal candidates will have over 5 years of experience in a SaaS environment, excellent communication skills, and a strong ability to manage customer engagements to completion.

Qualifications

• 5+ years relevant work experience as an Implementation Specialist or CSM in a SaaS company.
• Ability to adapt quickly in a fast-paced environment.
• Strong ability to align technical concepts & features to business needs.

Responsibilities

• Deliver implementation services for the Hivebrite platform.
• Conduct discovery sessions to understand customer challenges.
• Partner with sales team to transition and onboard new customers.
• Forecast and track key account metrics.

Skills

Implementation Specialist experience

Customer support in SaaS

Communication skills

Critical thinking

Ability to multitask

Job description

A dynamic SaaS company is seeking an Onboarding Specialist to support customers in utilizing their platform effectively. Responsibilities include delivering implementation services, training customers, and collaborating with the sales team. Ideal candidates will have over 5 years of experience in a SaaS environment, excellent communication skills, and a strong ability to manage customer engagements to completion.