Global IT Support & Onboarding Specialist

WSC Sports; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

WSC Sports—the pioneer in AI-powered sports content technology—seeks an experienced IT Support specialist to support a global user base of 700+ employees. The role covers onboarding/offboarding, hardware and software troubleshooting, and proactive service delivery in a dynamic tech environment.

You will handle requests via tickets, Slack, and email, using tools like TeamViewer and Intune to resolve issues and maintain IT assets. Join a cutting-edge team driving fan engagement worldwide.

Qualifications

• 2+ years of experience as Help Desk/IT Support Specialist.
• Strong communication, collaboration, and service mindset.
• Experience with ticketing systems and remote support tools.
• Familiarity with IdP administration (Entra ID) and SSO concepts.
• Experience managing software licenses across departments.

Responsibilities

• Respond to technical assistance requests via in-person, ticketing, Slack or email.
• Diagnose and resolve hardware/software issues on Windows and MacOS.
• Install and troubleshoot end-user equipment and software.
• Perform onboarding and offboarding for employees, provisioning devices and accounts.
• Provide guidance and follow-up on user questions and tech problems.
• Log all IT interactions and manage helpdesk software.
• Set up and maintain IT multimedia systems.

Skills

Help Desk

Teamwork

Communication

Ticketing systems

Remote support

Windows

MacOS

User provisioning

SSO

Intune

Entra ID

Tools

TeamViewer

Intune

Apple Business Manager

Entra ID

Ticketing systems

Job description

WSC Sports—the pioneer in AI-powered sports content technology—seeks an experienced IT Support specialist to support a global user base of 700+ employees. The role covers onboarding/offboarding, hardware and software troubleshooting, and proactive service delivery in a dynamic tech environment.

You will handle requests via tickets, Slack, and email, using tools like TeamViewer and Intune to resolve issues and maintain IT assets. Join a cutting-edge team driving fan engagement worldwide.