Remote Onboarding & Support Specialist

KAMI Workforce; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Collaborative team culture

100% Remote Setup

Job summary

KAMI Workforce is hiring a Customer Support Specialist to drive onboarding, manage inquiries via tickets and live chat, and troubleshoot issues to deliver outstanding customer experiences. You will update our Knowledge Center, collaborate with internal teams, and identify recurring problems to improve efficiency.

Strong English communication and SaaS familiarity are valued. You will thrive in a fast-paced environment, showing empathy, attention to detail, and the ability to work independently or

Qualifications

• At least 1 year of experience in customer support or related role.
• Experience in a SaaS or tech-based environment is a plus.
• Proficiency with CRM, chat, and ticketing tools.
• Ability to write clear documentation and FAQs.
• Strong written and spoken English.

Responsibilities

• Lead onboarding and implementation journey to ensure a smooth experience.
• Manage customer inquiries via tickets and live chat with accurate, timely assistance.
• Troubleshoot product or service issues and ensure resolutions meet quality standards.
• Update and maintain the Knowledge Center for easy customer access.
• Collaborate with internal teams to share insights and suggest process improvements.
• Identify recurring issues and contribute ideas to improve efficiency and user experience.

Skills

Empathetic communication

Patient communicator

Analytical problem-solving

Attention to detail

Documentation writing

Excel basics

Time management

Team collaboration

Independent work

Tools

CRM systems

Chat platforms

Ticketing tools

Knowledge base editors

Job description

KAMI Workforce is hiring a Customer Support Specialist to drive onboarding, manage inquiries via tickets and live chat, and troubleshoot issues to deliver outstanding customer experiences. You will update our Knowledge Center, collaborate with internal teams, and identify recurring problems to improve efficiency.

Strong English communication and SaaS familiarity are valued. You will thrive in a fast-paced environment, showing empathy, attention to detail, and the ability to work independently or