Global RevOps Director — Sales & Customer Success

Smarsh; Portland (OR); Presencial; USD 210.000 - 280.000; Jornada completa

Descripción de la vacante

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations, driving ARR growth across direct and channel, SMB to Strategic accounts. You will design territories, quotas, forecasting, and incentives; lead a global team; and partner with Sales, CS, Finance, Marketing, and Enterprise Applications.

You will elevate data storytelling, governance, and AI-enabled workflows to scale the GTM engine and expand renewals and expansions.

Formación

• 8+ years in Sales Operations or Revenue Operations roles, including experience leading teams.
• Track record owning the full Sales & CS Ops stack — quotas, territories, forecasting, comp/incentive design, renewals/expansion workflows.
• Strong analytical foundation — able to build the model and the narrative.
• Experience influencing senior stakeholders and driving alignment in a matrixed organization.
• Genuine curiosity about AI/automation and a history of shipped improvements.
• Working fluency with Salesforce and modern GTM tech.
• Experience managing global teams (preferred).
• Background in management consulting or investment banking, or MBA (preferred).
• Experience with SaaS and consumption-based pricing (preferred).
• Experience piloting and rolling out AI-driven productivity gains (preferred).

Responsabilidades

• Build and lead a high-performing Sales & CS Ops organization; create clear growth paths and a culture of accountability.
• Own Sales Ops end-to-end: territory and quota design, pipeline and forecast management, and incentive/comp plan design and execution across direct and channel, SMB through Strategic.
• Own CS Ops end-to-end: renewal and churn reporting and forecasting, data hygiene, health scoring, renewal/expansion workflows.
• Drive the data-driven narrative across the full funnel; turn complex data into clear, actionable recommendations for senior leaders.
• Be a trusted business partner; build deep business acumen across Sales and CS and influence VP-level stakeholders.
• Drive impact through AI; enable productivity gains and evolve GTM engine toward AI-driven processes.
• Pilot and scale new approaches to forecasting, productivity, and customer lifecycle.
• Move fast, build for scale; balance action with durable processes.
• Own the GTM tooling strategy; define requirements with Enterprise Applications.
• Run core operating mechanisms: forecasting, pipeline/QBR cadence, planning, capacity, commissions governance, and Deal Desk.

Conocimientos

Sales Operations

Revenue Operations

Forecasting

Quotas & Territories

Data Analytics

Stakeholder Management

AI/Automation

Team Leadership

Salesforce

Educación

MBA

Herramientas

Salesforce

Descripción del empleo

Smarsh is seeking a Senior Director to own Global Sales & Customer Success Operations, driving ARR growth across direct and channel, SMB to Strategic accounts. You will design territories, quotas, forecasting, and incentives; lead a global team; and partner with Sales, CS, Finance, Marketing, and Enterprise Applications.

You will elevate data storytelling, governance, and AI-enabled workflows to scale the GTM engine and expand renewals and expansions.