Global Programs Coordinator - Remote

Convergint Technologies LLC; Illinois; Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

10 Company Holidays and PTO starting 2

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Cell phone reimbursement

Paid parental leave

Job summary

Convergint Technologies LLC is seeking a Program Associate to support setup, coordination, and ongoing management of programs for global accounts. You will assist in organizing activities, maintaining consistency, and facilitating communication among internal teams and external stakeholders to ensure customer satisfaction and program success.

The role emphasizes collaboration, process deployment, and documentation across multiple locations, with opportunities to enhance service delivery and

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Strong organizational and time management skills required.
• Excellent written and verbal communication skills.
• Basic understanding of program/project management principles.
• Ability to analyze data and report findings.
• Team-oriented and collaborative mindset.

Responsibilities

• Coordinate operational activities and maintain proactive communication with stakeholders.
• Support program standards, documentation, and processes.
• Build relationships with internal teams and customers to understand goals.
• Deploy standard processes to ensure consistency across locations.
• Maintain program playbooks and document workflows and requirements.
• Ensure compliance with customer standards and regulations.
• Coordinate logistics of customer engagements for service delivery.
• Monitor program metrics and prepare internal and customer-facing reports.
• Assist in resolving operational challenges and escalate issues as needed.
• Identify improvement opportunities and implement service delivery solutions.
• Support new services or geographic capabilities to meet needs.

Skills

Organization

Communication

Microsoft Office

Program/project mgmt basics

Data analysis

Cross-functional teamwork

Education

Bachelor’s degree or equivalent

Tools

Smartsheet

Workflow tools

Job description

Convergint Technologies LLC is seeking a Program Associate to support setup, coordination, and ongoing management of programs for global accounts. You will assist in organizing activities, maintaining consistency, and facilitating communication among internal teams and external stakeholders to ensure customer satisfaction and program success.

The role emphasizes collaboration, process deployment, and documentation across multiple locations, with opportunities to enhance service delivery and