Global Programs Administrator

Convergint; United States; On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

401K Matching Plan

Life insurance & disability plan

Wellness Program

Tuition reimbursement

Job summary

Convergint is seeking a full-time Program Administrator to support global/strategic customer engagements across multiple locations. You will monitor work orders, assist with invoices, and help with profitability analysis while maintaining account data and onboarding new accounts.

You will collaborate with Program Managers and Account Executives on CSP renewals, pricing, and playbook development, ensuring consistent delivery and strong customer service across the organization.

Qualifications

• College degree or equivalent required.
• Experience in office operations preferred.
• Strong organizational and problem-solving skills.
• Knowledge of contracts and procurement is a plus.

Responsibilities

• Monitor open work orders across local offices and advise on solutions.
• Process and review invoices for service and installation.
• Track profitability and report to Program Manager.
• Maintain customer data and onboarding for new accounts.
• Prepare monthly/quarterly performance reports for accounts.
• Assist CSP renewals and pricing discussions with teams.
• Assist in creating Playbooks and proposals for customers.

Skills

Customer service

Microsoft Office

Communication skills

Financial literacy

Project coordination

Multitasking

Education

College degree

Business Administration degree

Tools

Spectrum

MiQuote

Job description

Convergint is seeking a full-time Program Administrator to support global/strategic customer engagements across multiple locations. You will monitor work orders, assist with invoices, and help with profitability analysis while maintaining account data and onboarding new accounts.

You will collaborate with Program Managers and Account Executives on CSP renewals, pricing, and playbook development, ensuring consistent delivery and strong customer service across the organization.