Global Programs Coordinator - Operations & Customer Success

Convergint; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Vision plan

Life insurance

Disability plan

401K matching

Tuition reimbursement

Vehicle reimbursement

Job summary

Convergint is seeking a full-time Program Associate to support setup, coordination, and ongoing management of programs for one or more global accounts. You will facilitate communication among internal teams and external stakeholders to ensure customer satisfaction and operational efficiency.

You thrive in a collaborative environment, are detail-oriented, and are eager to contribute to program goals while maintaining high standards and best practices across locations.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 2-4 years of program/project coordination.
• Excellent organizational and time management skills.
• Strong written and verbal communication across levels.
• Ability to compile, analyze, and report data.

Responsibilities

• Coordinate operational activities with proactive communication among stakeholders.
• Support programs by maintaining standards, documentation, and processes.
• Build relationships with internal teams and customers to understand goals.
• Deploy standard processes to ensure consistency across locations.
• Maintain and update program playbooks documenting workflows and requirements.
• Ensure compliance with customer standards, industry regulations, and best practices.
• Coordinate logistics of customer engagements, ensuring smooth service delivery.
• Monitor program metrics and compile reports for reviews.
• Resolve operational challenges and escalate issues to ensure customer satisfaction.
• Collaborate with teams to identify improvements and implement solutions.
• Support the introduction of new services or geographic capabilities.

Skills

Organizational skills

MS Office

PM basics

Communication skills

Data analysis

Team collaboration

Budget awareness

Problem solving

Education

Bachelor's degree

Tools

Smartsheet

Visio

PowerPoint

Job description

Convergint is seeking a full-time Program Associate to support setup, coordination, and ongoing management of programs for one or more global accounts. You will facilitate communication among internal teams and external stakeholders to ensure customer satisfaction and operational efficiency.

You thrive in a collaborative environment, are detail-oriented, and are eager to contribute to program goals while maintaining high standards and best practices across locations.