Global Payments Network NOC Analyst

Transaction Network Services (TNS); Sheffield (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Transaction Network Services (TNS) is seeking a Network Analyst to join the Global NOC. You will provide first-line support, incident management, and escalation across the TNS payments network, monitoring uptime and delivering timely resolutions to maintain service levels.

The role requires experience in a network operations centre or technical support, familiarity with Linux, Fortinet devices, and SD-WAN/cloud solutions, and the ability to work 12-hour day/night shifts on a 24/7 roster.

Qualifications

• Previous experience in a network operations centre or technical support role.
• Experience with a ticketing system for fault tracking (ServiceNow or Salesforce).
• Experience with Linux operating systems and CLI.
• Experience with Fortinet (FortiGate/FortiSwitch, FortiManager, FortiAnalyzer).
• Understanding of SD-WAN and cloud-based solutions (AWS, Azure).
• Experience with Cisco routers and switches.
• Understanding IP routing protocols such as BGP, EIGRP, OSPF.

Responsibilities

• Monitor and manage the Global TNS Payments network.
• Monitor health of network connectivity and performance.
• Troubleshoot Linux servers hosting payment application tools.
• Troubleshoot IP transport network issues.
• Log service incidents in the incident management system.
• Resolve tickets and escalate with timely updates throughout the lifecycle.
• Collaborate with internal teams and third parties during incidents.
• Support post-incident analysis and change management activities.

Skills

Analytical

Problem solving

Pressure handling

Communication

Attention to detail

Tools

Linux

Fortinet

SD-WAN

Cisco IP routing

Ticketing systems (ServiceNow/Salesforce)

Job description

Transaction Network Services (TNS) is seeking a Network Analyst to join the Global NOC. You will provide first-line support, incident management, and escalation across the TNS payments network, monitoring uptime and delivering timely resolutions to maintain service levels.

The role requires experience in a network operations centre or technical support, familiarity with Linux, Fortinet devices, and SD-WAN/cloud solutions, and the ability to work 12-hour day/night shifts on a 24/7 roster.