Payment Markets Network Analyst – Connect

Transaction Network Services (TNS); Sheffield (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Transaction Network Services (TNS) is seeking a Network Analyst to join the Global NOC. You will provide first-line support, incident management, and escalation across the TNS payments network, monitoring uptime and delivering timely resolutions to maintain service levels.

The role requires experience in a network operations centre or technical support, familiarity with Linux, Fortinet devices, and SD-WAN/cloud solutions, and the ability to work 12-hour day/night shifts on a 24/7 roster.

Qualifications

• Previous experience in a network operations centre or technical support role.
• Experience with a ticketing system for fault tracking (ServiceNow or Salesforce).
• Experience with Linux operating systems and CLI.
• Experience with Fortinet (FortiGate/FortiSwitch, FortiManager, FortiAnalyzer).
• Understanding of SD-WAN and cloud-based solutions (AWS, Azure).
• Experience with Cisco routers and switches.
• Understanding IP routing protocols such as BGP, EIGRP, OSPF.

Responsibilities

• Monitor and manage the Global TNS Payments network.
• Monitor health of network connectivity and performance.
• Troubleshoot Linux servers hosting payment application tools.
• Troubleshoot IP transport network issues.
• Log service incidents in the incident management system.
• Resolve tickets and escalate with timely updates throughout the lifecycle.
• Collaborate with internal teams and third parties during incidents.
• Support post-incident analysis and change management activities.

Skills

Analytical

Problem solving

Pressure handling

Communication

Attention to detail

Tools

Linux

Fortinet

SD-WAN

Cisco IP routing

Ticketing systems (ServiceNow/Salesforce)

Job description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We have an exciting opportunity for you to become an integral member of the TNS Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network.
You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability networks, as well as providing timely resolutions and quality assurance for customers.

Responsibilities

Working closely with your peers, you will support a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:

• Monitoring and management of the Global TNS Payments network.
• Responsible for monitoring the health of network connectivity and performance.
• Monitoring and troubleshooting Linux servers hosting our payment application tools.
• Monitoring and troubleshooting of the IP transport network.
• Logging all service incidents in the incident management system.
• Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates throughout the lifecycle of the incident ticket.
• Working closely with internal technical support groups and third-party organisations in support of any given service incident.
• Post-incident impact analysis/support.
• Support of change management activities.
  

Qualifications

Required technical skills:

• Previous experience working in a network operations centre or technical support role.
• Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce.
• Experience with Linux operating systems and command-line interface.
• Experience with Fortinet – (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms).
• Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure).
• Experienced with Cisco routers and switches.
• Understanding IP routing protocols such as BGP, EIGRP, OSPF.
  

Required Soft Skills

• Analytical approach to fault-finding with a proven ability to diagnose network problems.
• Tenacious and inquisitive in investigating and applying corrective action.
• Good personal organisational and developed time-management skills.
• Ability to work under pressure.
• Professional working attitude – strong ability to communicate effectively with local and remote team members.
  

Desirable Knowledge

• Payments industry knowledge.
• TLS/SSL protocol understanding (SSL certification, key exchange, CA).
• Understanding of cellular radio (3G/4G) and roaming operations.
• Internet-based operations – DNS, CDN, VPN and IPSEC protocols.
• Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, ThousandEyes.
• ITIL knowledge/foundation certification.
  

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.