Global NOC Support Engineer - Financial Markets Networking

Transaction Network Services (TNS); Delaware; On-site; USD 70,000 - 100,000; Full time

Job summary

Transaction Network Services (TNS) is seeking a Field Support Engineer to join the Global IP Desk. You will work on global TCP/IP, VPN and MPLS networks, handling incident tickets, escalation with Cisco/Juniper TAC, and rotating after-hours coverage to ensure service continuity.

You’ll collaborate with a multidisciplinary team, manage change processes, and provide hands-on troubleshooting of routing hardware, network protocols, and data center infrastructure.

Qualifications

• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
• ITIL Certification
• Computer Science / applicable degree, or equivalent work experience
• Experience in a financial industry support role
• Understanding of Financial Markets
• Experience supporting NOC environments
• 3-5 years’ experience with troubleshooting circuits
• 3-5 years’ experience with Network Operations and Troubleshooting
• Excellent communication, customer, and time management skills
• Self-starter with a drive to develop own skills
• Team player with good attention to detail
• Direct trading experience advantageous
• Strong written and verbal communications skills required.

Responsibilities

• Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS-IS protocols
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches
• Vendor management, to include extensive interface with Cisco and Juniper TAC
• Second-level network and protocol troubleshooting and debugging
• Coordination, scheduling and support of network maintenance and change management activities. Any change in network is scheduled as per the Change Management Policy, including second sighted to avoid any errors for that change during its implementation.
• Provide on-call escalation support which includes after hours availability on a rotating schedule
• Operation Readiness, final checks for project acceptance into the NOC for handover support.
• Incident management, ensure all clients and network incidents are restored with minimal service impact.

Skills

Communication skills

Time management

Customer service

Multitasking

Self-starter

Team player

Attention to detail

Education

Computer Science degree or equivalent

ITIL Certification

Tools

Cisco devices

Arista devices

Juniper devices

Microsoft Office

Visio

Job description

Transaction Network Services (TNS) is seeking a Field Support Engineer to join the Global IP Desk. You will work on global TCP/IP, VPN and MPLS networks, handling incident tickets, escalation with Cisco/Juniper TAC, and rotating after-hours coverage to ensure service continuity.

You’ll collaborate with a multidisciplinary team, manage change processes, and provide hands-on troubleshooting of routing hardware, network protocols, and data center infrastructure.