Global Partner Operations Lead

Google LLC; New York (NY); On-site; USD 114,000 - 163,000; Full time

Benefits offered by this job

Bonus target 15%

Equity

Benefits

Job summary

Google LLC in New York is seeking an Ecosystem Partner Operations Manager for gTech. You will own the operational health of partner experiences in content acquisition programs, onboarding, and supplier communications at scale.

You will coordinate with cross-functional teams, translate partner needs into repeatable processes, and drive automation to support rapid growth, while balancing technical constraints and priorities.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project management or a customer-facing role.
• Experience designing, executing, or optimizing operational processes or workflows.

Responsibilities

• Manage day-to-day operations for content acquisition programs, including supplier onboarding, content delivery cycles and partner communications, within defined SLAs.
• Run scaled vendor support operations end-to-end, own SOPs and quality frameworks, monitor SLA/CSAT/escalation metrics and hold regular business reviews with vendor teams.
• Act as escalation point for complex partner issues spanning onboarding, content, agreements and payments, coordinating with BD, Product, Engineering and Legal.
• Identify manual workflows and drive automation and self-serve to scale programs with partner growth.
• Establish reporting on operational health and present metrics to cross-functional and leadership stakeholders.

Skills

Project management

Customer-facing

Process design

Education

Bachelor’s degree or equivalent practical experience

Job description

Google LLC in New York is seeking an Ecosystem Partner Operations Manager for gTech. You will own the operational health of partner experiences in content acquisition programs, onboarding, and supplier communications at scale.

You will coordinate with cross-functional teams, translate partner needs into repeatable processes, and drive automation to support rapid growth, while balancing technical constraints and priorities.