Global Partner Delivery Program Director

Cornerstone OnDemand; Bridgeport (CT); A distancia; USD 180.000 - 280.000; Jornada completa

Descripción de la vacante

Cornerstone OnDemand seeks a Director of Global Partner Delivery to build a scalable program enabling professional services via a high-performing partner ecosystem. You will establish operating models, standards, governance, and performance mechanisms guiding partner selection, enablement, and lifecycle delivery.

The role emphasizes outcomes, capacity planning, risk management, and cross-functional alignment across Services, Alliances, Sales, and Product.

Formación

• 10+ years of experience in professional services, enterprise software implementation, partner delivery, or a related discipline.
• At least five years of leadership experience managing service delivery programs, partner ecosystems, or global transformation initiatives.
• Proven success building or materially transforming a partner-delivery program—not solely managing alliance relationships.
• Experience governing systems integrators, consulting firms, or outsourced delivery providers in an enterprise SaaS environment.
• Strong understanding of implementation methodologies, project governance, quality management, resource planning, and customer-risk management.

Responsabilidades

• Build and lead Cornerstone's global service delivery partner operating model with governance and processes.
• Define partner segments, onboarding, certification, and lifecycle management for delivery readiness.
• Establish partner scorecards, performance reviews, and remediation processes to ensure quality.
• Determine partner-led, co-delivered, or Cornerstone-led delivery models and scale capacity accordingly.
• Create commercial standards, SOWs, rate structures, and ensure financial discipline with partners.
• Align Services, Alliances, Sales, and Customer Success to set expectations and improve outcomes.

Conocimientos

Partner delivery

Leadership

Governance

Stakeholder mgmt

Enterprise SaaS

Program management

Educación

Bachelor's degree

Advanced degree preferred

Descripción del empleo

Cornerstone OnDemand seeks a Director of Global Partner Delivery to build a scalable program enabling professional services via a high-performing partner ecosystem. You will establish operating models, standards, governance, and performance mechanisms guiding partner selection, enablement, and lifecycle delivery.

The role emphasizes outcomes, capacity planning, risk management, and cross-functional alignment across Services, Alliances, Sales, and Product.