Global Partner Delivery Director — Remote

Cornerstone OnDemand; Milwaukee (WI); Remote; USD 180,000 - 280,000; Full time

Job summary

Cornerstone OnDemand seeks a Director of Global Partner Delivery to build and lead a formal global program that scales Professional Services via a high-performing partner ecosystem. This builder role owns the operating model, standards, governance, and performance mechanisms to deliver consistent customer outcomes through partners.

The Director will work with Services, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional teams to ensure partner-delivered outcomes, quality,

Qualifications

• 10+ years of experience in professional services, enterprise software implementation, partner delivery, or related fields.
• At least five years of leadership experience managing service delivery programs or partner ecosystems.
• Proven ability to translate strategy into operating processes, metrics, controls, and repeatable execution.
• Experience governing systems integrators, consulting firms, or outsourced delivery providers in an enterprise SaaS environment.

Responsibilities

• Design and implement Cornerstone’s global service delivery partner operating model with clear governance and engagement processes.
• Define partner segments and delivery models based on capability, geography, and customer needs.
• Establish partner selection, onboarding, certification, tiering, remediation, and offboarding criteria.
• Develop scalable lifecycle processes for managing partners from qualification to delivery readiness and ongoing performance.
• Clarify responsibilities across Services, Alliances, Sales, Customer Success, and partners throughout the customer lifecycle.
• Create a capacity-planning model matching forecasted demand with partner capability.

Skills

Leadership

Partner Delivery

Program Management

Enterprise SaaS

Education

Bachelor's degree

Job description

Cornerstone OnDemand seeks a Director of Global Partner Delivery to build and lead a formal global program that scales Professional Services via a high-performing partner ecosystem. This builder role owns the operating model, standards, governance, and performance mechanisms to deliver consistent customer outcomes through partners.

The Director will work with Services, Alliances, Sales, Customer Success, Product, Finance, Legal, and regional teams to ensure partner-delivered outcomes, quality,