Global Partner Delivery Leader (Remote)

Cornerstone OnDemand; Chicago (IL); À distance; USD 180 000 - 280 000; Plein temps

Résumé du poste

Cornerstone OnDemand seeks a Director of Global Partner Delivery to design and lead a formal global program enabling a scalable partner ecosystem to deliver outcomes for customers.

The role is accountable for operating models, governance, performance measures, and partner enablement across Services, Alliances, Sales, and Customer Success to ensure high-quality, predictable customer experiences.

Qualifications

• 10+ years in professional services or enterprise software implementation.
• 5+ years leading service delivery programs, partner ecosystems, or complex global transformations.
• Experience governing systems integrators, consulting firms, or outsourced delivery providers in an enterprise SaaS environment.
• Strong ability to influence senior stakeholders across Services, Alliances, Sales, Customer Success, Product, Finance, and Legal.

Responsabilités

• Build the global service delivery partner operating model with governance and roles.
• Define partner segments, delivery models, and onboarding requirements.
• Establish partner performance metrics, quality gates, and escalation protocols.
• Scale partner-delivered services while preserving customer experience.
• Lead cross-functional alignment with Alliances, Sales, and Product teams.
• Produce a multi-year roadmap for increasing partner-delivered capacity.

Connaissances

Partnership management

Program leadership

Enterprise SaaS

Stakeholder influence

Formation

Bachelor’s degree or equivalent; advanced degree preferred

Description du poste

Cornerstone OnDemand seeks a Director of Global Partner Delivery to design and lead a formal global program enabling a scalable partner ecosystem to deliver outcomes for customers.

The role is accountable for operating models, governance, performance measures, and partner enablement across Services, Alliances, Sales, and Customer Success to ensure high-quality, predictable customer experiences.