Global Order Specialist | Hybrid (Remote Mon & Fri)

Randstad USA; Framingham (MA); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA is seeking an Order Specialist I for a 3-month temporary assignment to support international operations across the Americas, Europe, Australia, and New Zealand during peak season. You will lead order management from entry to invoicing, using data to streamline workflows, optimize fulfillment, and drive customer satisfaction.

The role collaborates with cross-functional teams across time zones and requires prioritization, problem-solving, and clear communication.

Qualifications

• Strong analytical capability for data interpretation and decision-making.
• Solid understanding of customer-to-cash, supply chain, distribution, and sales processes.
• Proficiency in Microsoft Office, particularly Excel and Power BI.
• Experience with enterprise software such as SAP, CRM, EDI, Salesforce, or supply/demand planning systems.
• Fluency in English (mandatory).
• Familiarity with automation technology tools is a plus.

Responsibilities

• Order Management & Invoicing: Accurately process and manage customer orders from entry through to successful invoicing.
• Fulfillment Optimization: Verify product availability and coordinate closely with supply, demand, and sales teams to improve OTIF deliveries.
• Customer & Logistics Coordination: Communicate directly with customers regarding order status, resolve inquiries, and collaborate with logistics and shipping teams for accurate, timely delivery.
• Issue Resolution: Handle order returns, exchanges, and transaction disputes, collaborating with IT for technical resolutions when necessary.
• Process & Data Improvement: Structure and provide data to support process improvement and automation initiatives; identify ways to optimize the end-to-end customer-to-cash workflow.
• Metrics & Reporting: Monitor and report on order metrics and service levels for designated key accounts.
• Cross-Functional Collaboration: Align regularly with sales, supply chain, demand planners, and customer service teams to hit operational targets.

Skills

Analytical skills

C2C knowledge

Cross-functional

Excel

Power BI

English fluency

Communication

Time management

Tools

SAP

CRM

EDI

Salesforce

Supply planning systems

Job description

Randstad USA is seeking an Order Specialist I for a 3-month temporary assignment to support international operations across the Americas, Europe, Australia, and New Zealand during peak season. You will lead order management from entry to invoicing, using data to streamline workflows, optimize fulfillment, and drive customer satisfaction.

The role collaborates with cross-functional teams across time zones and requires prioritization, problem-solving, and clear communication.